AI Leaders to Watch
One way to find out where AI is heading: follow the money. Here’s our analysis of the AI application providers attracting the most attention and funding.
Four benchmarks every contact center leader should know in 2024
Join Cresta experts as they dive into how key metrics and the way they’re measured are changing in the contact center. You'll learn four key benchmarks that all contact center leaders should be tracking and how to drive success with your team.
A 3-step playbook for driving revenue in the contact center
Download our new ebook to learn more about the service-to-sales motion in contact centers, and how generative AI enables this revenue-generating strategy.
Cresta and Snap Finance
Snap Finance harnesses the power of data to empower consumers of all credit types to get the financial flexibility they need.
Unlocking revenue generation in the contact center: How to turn great customer service into sales opportunities with generative AI
Download our new ebook to learn more about the service-to-sales motion in contact centers, and how generative AI enables this revenue-generating strategy.
Cresta named a Leader in The Forrester Wave™: Real-Time Revenue Execution Platforms, Q2 2024
Cresta has been named a Leader in The Forrester Wave™: Real-Time Revenue Execution Platforms, Q2 2024 report, which evaluates 10 vendors across 31 criteria. Download your complimentary copy of the report today.
How and why: Using real-time AI for agent empowerment
Join us for a data-driven conversation with guest speaker Christina McAllister, Senior Analyst at Forrester Research. We’ll explore how human-in-the-loop AI in the contact center can be used to unlock the full potential of every agent, with wide-ranging benefits to both CX and operational efficiency.
2024 Forbes AI 50
Explore the Forbes Artificial Intelligence 50 List of 2024, in partnership with Sequoia and Meritech Capital, spotlighting promising AI-driven businesses.
Unlocking growth: The role of generative AI in enabling service-to-sales transformation in contact centers
Unlock the power of service-to-sales transformation in contact centers with insights from Robin Gareiss and James Russell. Learn to assess readiness, leverage data, and implement actionable strategies. Join the webinar for key market trends and practical tips.
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