The Aragon Research Globe™ for Conversational AI in the Intelligent Contact Center
Intelligent Virtual Agents Are Making the Contact Center Smarter and More AccessibleAragon Research releases its first Aragon Research Globe™ for Conversational AI in the Intelligent Contact Center (ICC). The race is on to improve customer experience (CX) and employee experience (EE) within the contact center, and technology providers are using conversational AI technology to achieve this goal.This report covers 14 major providers in this market and reports specifically on their conversational AI offerings as well as some overall trends Aragon sees in 2023 and beyond.
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Unlock AI-Driven Knowledge Management
A blueprint for transforming your knowledge base into an AI-ready foundation: structured for machines, trusted by humans, and optimized for business performance
Rethinking Success in the Contact Center: The 2025 Benchmarking Guide
Discover how leading organizations are redefining performance with modern, predictive, and outcome-driven benchmarks. Whether you’re scaling AI agents or optimizing hybrid teams, this is your blueprint for measuring what matters.
