Introducing Conversation Intelligence for AI Agents
Modern, LLM-powered AI Agents behave just like human agents. That means they need quality assurance, just like human agents do. Their conversations contain invaluable insights into the voice of the customer (VoC)—just like human agents. Cresta gives you powerful insights and assured quality, in one unified platform.
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Meet Cresta's AI Analyst, your ultimate tool for understanding customer conversations and optimizing operations. Got a burning question about what’s impacting your customers? Just ask AI Analyst.