Introducing Cresta's Agent Operations Center, real-time oversight and guidance for AI & human agents.

Introducing Cresta's Agent Operations Center, real-time oversight and guidance for AI & human agents.

See what's new
Return to all videos

Introducing the Agent Operations Center

Automation is scaling fast and supervisors need a new way to guide both human and AI agents with confidence. Cresta’s Agent Operations Center brings every live conversation into one unified command center, giving teams the real-time visibility, context, and support tools they need to manage a hybrid workforce effectively.

With proactive supervision, seamless guidance, and trusted human oversight when it matters most, enterprises can scale automation responsibly while delivering consistent, compliant, and high-quality customer experiences.

00:00/ 00:00
Transcript

View more resources

Video

Introducing Automation Discovery: Build the Blueprint for CX Automation

Cresta Automation Discovery pinpoints which contact center conversations are ready for automation. It combines data on flow complexity, conversation volume, and resolution rates to generate a single readiness score—so you can prioritize, prove value, and start fast.

Learn more
Video

WAVE 2025 Opening Keynote: AI and the Future of the Customer Experience

Changing technology and customer needs are reshaping the contact center more rapidly than ever before, and businesses that don’t ride the wave risk being flattened by it. In the opening keynote, Ping Wu, CEO of Cresta, will share what the coming years will look like as the customer experience fundamentally transforms. Join us for a look into the future as we unveil new advancements from Cresta to power your success now and for years to come.

Learn more
Video

A Rising Tide: How Businesses Can Thrive Amid Rapid Tech Advancement

John Donovan sits at the intersection of business and emerging technology. He is the former CEO of AT&T Communications, a prolific technology investor, the lead independent director of Palo Alto Networks, and a director of Lockheed Martin. Join John and Alex Cramer, Chief Revenue Officer of Cresta, for a conversation about how businesses can lead the way in leveraging new technologies, as well as the risks that come with being left behind.

Learn more