Cresta: The Unified Platform for Human and AI Agents
Cresta brings together customer insight, automation, and human expertise in a single platform, so you can understand what’s happening in every conversation, identify what drives outcomes, and act on it.
Cresta Knowledge Agent
Introducing Knowledge Agent: delivering the right answers, right when agents need them
Introducing Knowledge Agent
Delivering the right answers, right when agents need them
Knowledge Agent: The Right Answers, Right When Agents Need Them
Join this session to see how Knowledge Agent helps agents resolve issues faster by surfacing the right answers in the moment.
Building Signal: Inside Cresta’s AI Concierge
Go behind the scenes on how Signal came to life. From seamless chat-to-voice experiences to real-time guidance, transparency, and action, Signal showcases what’s possible when AI is designed to understand, assist, and adapt.
What CX Orgs Must Get Right in 2026: Building a Human + AI Workforce
Tune into this fireside chat to hear no-hype predictions on how humans and AI agents will work together in CX — and what organizations must do now to prepare.
Alaska Airlines + Cresta: Service at a New Altitude
Learn how Alaska Airlines uses Cresta to understand why guests are contacting them in real time, equip agents with just-in-time knowledge, and reduce friction across the travel experience,all while delivering fast, caring service at scale.
Propel Holdings transforms customer experience with Cresta’s AI platform
As this fast-growing fintech scales, Propel turned to Cresta to handle rising service volume, improve efficiency, and keep people at the center of every interaction.
The Untapped Power of Conversations: Turning Hidden Insights into Enterprise Impact
United Airlines has built a powerful insights-to-action engine that extends well beyond the contact center. Learn how the airline leverages conversation insights to drive real-time event and policy response, identify data-driven changes to key products and policies, and optimize core digital experiences.
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