Use cases for contact center AI by industry
Automotive
Offer customers innovative and personalized ownership experiences, from purchase to service.
Retail
Deliver fast and effective service that turns window shoppers into brand advocates.
Telecommunications
Help customers find the right product mix and quickly troubleshoot their most pressing problems.
Airlines
Automate away time-wasting tasks, train agents faster and respond to irregular operations with agility.
Travel and Hospitality
Elevate travel and hospitality customer experiences post-pandemic with Cresta’s generative AI platform
Finance
Drive better CX, ensure compliance, and unlock revenue opportunities—all while working more efficiently and effectively.
Insurance
Help representatives resolve policyholder questions with timely information while meeting compliance standards.