The new standard for AI agents starts here‍

Solve problems and delight customers with natural, adaptive conversations across every interaction with Cresta AI Agent

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AI Agent roadmap

The new CX paradigm isalways-onpersonalizedproactivecontinuousalready herealways-on

Cost savings and containment are just the start. Cresta AI agents deliver personalized, connected experiences that redefine every interaction.

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The AI Agent lifecycle
Discover
Identify what to automate and the key behaviors that drive successful outcomes.
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A disciplined lifecycle for enterprise AI Agents

Cresta applies a structured, evidence-based approach to build and continuously optimize AI agents without sacrificing trust, quality, or customer experience.

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Build your roadmap for AI agents
Cresta is the AI transformation partner for the world’s leading customer experience teams. We learn your business, analyze your conversations, and help you prioritize the highest-impact opportunities to drive measurable results.
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Discover:

Identify what to automate and the key behaviors that drive successful outcomes.

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Build:

Design and manage AI agents aligned to your brand and objectives.

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Test:

Validate behavior and performance before launch to safeguard customer experience and reduce risk.

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Deploy:

Safely release AI agents with governed rollouts, clear change visibility, and reliable rollback.

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Optimize:

Continuously refine and expand automation with real-time insights, keeping performance aligned with evolving business needs.

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Every conversation is an opportunity

Automation alone isn’t a strategy. Understanding your conversations is.
The future of CX starts with four of them.

CONVERSATION 01
The ones that shouldn’t happen in the first place

Most support volume is avoidable. Fix the root cause and these conversations disappear altogether.

Cresta pinpoints what’s driving volume across every
interaction so you can eliminate it at the source.
See how to reduce call volume
CONVERSATION 02
The ones that need a human

Some moments shouldn’t be automated. They need human judgment, empathy, and precision.

Cresta shows up before, during, and after every conversation so every agent operates with clarity, confidence, and consistency.
Boost agent performance
CONVERSATION 03
The ones you should automate

Routine conversations your customers just want handled. These are the ones you should automate — instantly, accurately, and without friction.

Cresta powers a new standard of AI agents that solves problems and delights customers.
See Cresta AI Agent in action
CONVERSATION 04
The ones you’re not having, yet

Proactive touchpoints that improve customer experience but aren't feasible with humans alone.

Cresta AI agents enable proactive opportunities to engage, retain, and grow.
Unlock new opportunities

The AI agent enterprises trust in front of their customers

Reduce costs without sacrificing quality across customer care

5.5x

Higher containment

23%

Higher CSAT

See the results

How Xanterra is Transforming Guest Experiences with Cresta AI Agent to Amplify the Voice of America’s National Parks

74%

containment rate

$3.3M

revenue lift

See the results

Scale service without losing the human touch

58%

containment rate across AI Agents

50%

reduction in after-call work

See the results

Make complex support feel simple

30pt

increase in NPS

50%

reduction in QM Costs

See the results

Resource center

Tools, guides, and real examples to help you move from insight to action.

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Ebook

Unlock the Power of AI Agents in Your Contact Center

AI agents are transforming customer support, from simple queries to complex problem solving. This actionable guide reveals how to strategically deploy AI across your operations for faster resolutions, better CX, and scalable growth.

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Webinar

What CX Orgs Must Get Right: Building a Human + AI Workforce

Tune into this fireside chat to hear no-hype predictions on how humans and AI agents will work together in CX — and what organizations must do now to prepare.

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AI Agent
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Conversation Intelligence
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Agent Assist
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Ebook

The Enterprise Buyer’s Guide to AI Agents

A strategic workbook for evaluating, selecting, and deploying AI agents with confidence.

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Ebooks
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AI Agent
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Ready to experience the new standard of AI agents?

Get a clear, actionable plan to transform your customer experience with Cresta AI Agents.

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