It’s that time of year again: CCW 2024 (Customer Contact Week) is right around the corner, and Cresta is gearing up for a busy and fun week. The Cresta team will be spending the week at Booth 609, and we’d love to invite you to join us for insights from some of our incredible customers.
Read on for our schedule at CCW – and how you can be entered to win an incredible prize.
On Wednesday, June 5, we’ll be joined by Mutual of Omaha and United Airlines as they share their stories of transforming operations, revenue generation, and customer experience through Cresta’s generative AI.
10:45 am PT:
How Mutual of Omaha Unlocks Revenue Growth with Generative AI in the Contact Center
We’ll be joined by Laif Wheeler, Mutual of Omaha’s Vice President of Customer Acquisition, as he shares how he and his team have unlocked revenue growth through generative AI. You’ll learn Laif’s best practices for implementing genAI, driving adoption across the organization, and fueling the bottom line.
3:45 pm PT:
Unlocking Productivity and Elevating CX with Real-Time Agent Assist
You’ll hear from United Airlines’ Asif Majeed, Senior Manager of Global Contact Centers and Unise Rosner, Senior Manager of Digital Performance & Analytics. They’ll share how United Airlines is streamlining workflows and empowering their agents with real-time generative AI.
Come to Booth 609 with your questions for Mutual of Omaha and United Airlines, and for a great opportunity to chat with the Cresta team and other leaders looking to transform their contact center with generative AI.
We’re also excited to announce a fun giveaway: the Destination Innovation Sweepstakes! Book a meeting with us, and you’ll be entered for your win to chance a luxurious, 3-night trip for two to your dream destination. Swing by Booth 609 for your meeting and let’s start talking about how Cresta’s end-to-end generative AI platform can transform your contact center.
Will you be at CCW this year? Hope to see you there!
