Blog - Industry News
How AI-Powered Conversation Intelligence Is Reshaping Financial Services and Collections Strategy
From rising regulatory scrutiny to customer churn threats, learn how AI-powered conversation intelligence helps leaders surface real-time insight from customer conversations to improve collections, strengthen compliance, and protect revenue.
How Using Conversation Intelligence in the Healthcare Industry Solves Communication Gaps
Discover how AI-powered conversation intelligence helps payers and providers uncover root causes of service friction, improve member satisfaction, and support faster, data-driven decision-making.
Building AI Agents Customers Actually Love
Most AI deployments fail—not because of technology, but because they forget the human. In this webinar recap feat. Google’s former Chief Decision Scientist, you’ll learn how enterprises can design AI that delights customers, earns trust, and drives lasting loyalty.
How Retailers Use Conversation Intelligence to Uncover Buying Friction in Real Time
Discover how AI-powered conversation intelligence helps uncover real-time buying friction, surface product feedback trends, and optimize the digital-to-agent handoff—without waiting weeks for insights.
From Damage Control to Proactive Solutions: How Travel & Hospitality Uses Conversation Intelligence to Stay Ahead
Learn how leading hotels and airlines are using AI-powered conversation intelligence to manage outages, app rollouts, and guest frustration in real time.
Turning Customer Conversations Into Strategy: AI in Home Security, Home Services & Telecom
Discover how AI-powered conversation intelligence is transforming strategy for home security, home services, and telecom providers by unlocking real-time insights from customer conversations.
AI Agent to Human Agent Handoffs: The Best Practices You Need
Discover best practices for seamless AI-to-human handoffs that keep customers happy and frustration-free
Fast Cars & AI Stars: Inside Cresta’s Action-Packed CCW Las Vegas!
Cresta brought the energy to CCW Las Vegas with packed demos, powerful customer sessions, and an unforgettable night of racing — see the highlights.
Why Speech to Text Is the Hidden Engine Behind Contact Center AI Performance
In this guest post from Deepgram, learn about why speech to text is critical to the success of implementing AI in the contact center.
Why AI is the Missing Link in Contact Center Quality Management & Compliance
Learn why AI is essential to contact center quality management and compliance initiatives to safeguard customer trust & drive efficiency.
Why AI-Driven Coaching is the Secret to Higher Contact Center Retention & Engagement
In this blog, we explore how coaching combats contact centers’ retention problem, the key differentiators of AI-driven coaching, and the resulting business impact.
Turning Your Knowledge Base Into Power: How to Equip Contact Center Agents for Success
Learn why a knowledge base is a cornerstone of any contact center, and how critical it is to arm your contact center agents with a KB set up for success in the age of AI.
Transforming the Contact Center: The Power of Automation in the Age of AI
Contact center automation is revolutionizing customer service by streamlining operations, improving agent performance, and delivering more personalized customer interactions. Read on to explore the transformative impact of automation in the contact center.
AI Maturity: Securing ELT Buy-In for AI Initiatives
Your AI Maturity path is only as successful as the buy-in you have across the company, most critically your ELT. Learn how to ensure success.
How Cresta Scales Real-Time Insights with ClickHouse
Scaling real-time data analysis is crucial for enterprises. Learn how Cresta adopted ClickHouse to provide high-performance insights for contact centers, overcoming key challenges to meet the needs of our expanding client base.
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