Blog - Engineering
Cresta’s AI Agent Expertise in Developers’ Hands: Introducing Our End-to-End Self-Serve Model
Cresta’s new self-serve model gives developers the tools, training, and support to build, test, deploy, and optimize enterprise-ready AI agents.
Cresta’s AI Agent Expertise in Developers’ Hands: Introducing Our End-to-End Self-Serve Model
Cresta’s new self-serve model gives developers the tools, training, and support to build, test, deploy, and optimize enterprise-ready AI agents.
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Cresta-Bench: Measuring How Well LLMs Run Production-Grade Customer Experience AI Agents
Discover how Cresta-Bench evaluates LLMs on realistic customer service workflows, helping teams choose AI agent models based on quality, consistency, cost, and speed.
Why Voice and Chat AI Agents Should Behave Differently, By Design
Voice and chat AI agents need different behaviors to deliver effective customer experiences. Learn what to share across channels, what to adapt, and how to preserve customer context throughout.
Bringing AI Agent Development to More Teams with Cresta and Anthropic
Learn about how Cresta leverages Anthropic to make it easier for teams to build, test, and deploy AI agents for CX
Part II: Replacing FinServ IVRs with an AI Agent: Where the Compounding Happens
Learn how financial services teams can replace legacy IVRs with AI agents, reduce wait times, and expand self-service through a phased rollout—with practical guidance on measuring what matters.
From Better Evaluators to Better Agents: Building Compliance Intelligence with CompliBench
Enterprise AI agents don't just need fluent answers; they need to follow business policy at every turn. Meet CompliBench: a benchmark and data pipeline for training evaluators that catch compliance failures step by step.
Part I: Replacing FinServ IVRs with an AI Agent: A 3-Phase Playbook
Learn how financial services teams can replace legacy IVRs with AI agents through a phased approach that improves containment, expands self-service, and reduces deployment risk—while measuring results honestly and building a repeatable cadence for continuous improvement.
Introducing the Cresta CLI: A Developer Surface for an Agent-Operable Platform
AI coding agents are only as good as the surfaces they can reach. Cresta CLI puts the platform in your terminal. Read the blog to understand more!
Why Pay for Every Question Twice? Precomputing Answers for Real-Time RAG
Learn how Cresta’s Precomputed Answer Engine reduces RAG latency with high-confidence answers that adapt to changing customer questions and knowledge base content.
Your Brand, Any Language: The New Frontier of Voice Agent Localization
AI voice agents are turning every customer call into a scalable brand experience. Learn how the right voice can build trust, deliver a consistent identity across languages, and become one of your brand’s most powerful ambassadors.
How the Best AI Agents Keep Getting Better
Improving AI agents takes more than A/B testing a single metric. Learn the experimentation habits that help teams measure real customer impact, avoid misleading wins, and understand what’s actually driving performance in production.
Designing Partnership: How Conductor Works With You, Not For You
What separates a tool you operate from a collaborator you work with lies in the design. That principle is at the heart of Cresta Conductor, our developer-first environment for building, testing, and refining AI agents, which we launched in June.
How Cresta Grades Its Agents: Evaluators in an LLM World
Learn how Cresta evaluates AI Agents at scale using LLM judges, deterministic checks, simulations, and human calibration to catch failures before launch and build trust in high-stakes environments.
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