Blog - Customer Stories
Building Consistency at Scale: How TailorCare is Partnering with Cresta to Transform Patient Conversations
Learn why TailorCare chose Cresta to gain deeper visibility into patient interactions, supporting Care Advocates in real time, and unlocking insights from thousands of conversations to improve outcomes at scale.
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4 Ways Porsche is Driving Best-in-Class Customer Experience
Let's walking through some of key takeaways on how to foster rock-solid customer care and a best-in-class quality assurance program.
Case Study: Fortune 500 Company Drove 7% Increase in Revenue
With open enrollment – and peak volume for customer service calls – approaching, the company was seeking a solution to streamline their operations.
How to Build Differentiated CX in Financial Services
How can financial services leaders build better CX to foster a loyal customer base? In a complex industry growing more saturated, a few key opportunities to stand apart have emerged. We’ll outline the ways financial businesses can differentiate themselves, and highlight the ways Cresta can help. Read this blog post to learn more.
How Cresta Helps Airlines Improve Customer and Agent Experience
When airlines leverage the power of real-time intelligence, they’re bound to see compelling results. Read this blog post to learn more!
How Cox and Cresta partner to increase revenue
Cresta’s Real-Time Coaching Platform helped Cox communications grow revenue per conversation by 30% and reduce ramp time by 2 weeks. Read this blog post to learn how!
Holiday Inn Club Vacations: Driving Customer Obsession with Cresta
Hear how Holiday Inn Club Vacations uses Cresta to help drive its Customer Obsession focus, improving customer experience, and helping managers provide better coaching.
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