Blog - Historias de clientes
Cómo Propel impulsa la contención y amplía el servicio excepcional con Cresta AI Agent
Descubra cómo Propel Holdings está escalando de manera más inteligente con Cresta AI Agents: logrando una tasa de contención del 58 %, reduciendo el trabajo posterior a la llamada a la mitad y equipando a los agentes para brindar experiencias más rápidas y más centradas en el cliente.
United Airlines y CVS aprovechan la inteligencia de conversación de Cresta para mejorar la experiencia del cliente
Descubra cómo los líderes de la industria CVS y United Airlines utilizan Cresta Conversation Intelligence para comprender mejor a sus clientes y mejorar la experiencia del cliente.
Cómo CVS Health pasó de obtener una puntuación del 5% de las llamadas al 100% con inteligencia de conversación impulsada por IA
CVS Health comparte cómo está acelerando el impacto en la experiencia del cliente con la IA: logrando reducciones inmediatas en el trabajo posterior a la llamada, desbloqueando CSAT predictivo en el 100 % de las llamadas y mejorando drásticamente el tiempo de obtención de información.
Cómo Propel impulsa la contención y amplía el servicio excepcional con Cresta AI Agent
Descubra cómo Propel Holdings está escalando de manera más inteligente con Cresta AI Agents: logrando una tasa de contención del 58 %, reduciendo el trabajo posterior a la llamada a la mitad y equipando a los agentes para brindar experiencias más rápidas y más centradas en el cliente.
Cómo Spirit Airlines despegó con Cresta: transformando la calidad y los conocimientos del centro de contacto en un tiempo récord
Cuando Spirit Airlines se propuso mejorar sus operaciones de Atención al Huésped, su misión era clara: obtener una visibilidad más profunda y una mayor capacidad de acción en tiempo real de cada conversación con los Huéspedes.
Our Own Zero to One: Lessons Learned in Building The Brinks Home AI Agent
Hear from Phil Kolterman, CIO of Brinks Home, on his experience deploying an AI agent with his team and their many learnings along the way.
IQ Credit Union: Now is the Time for Generative AI in Credit Union Contact Centers
Learn about IQCU's journey to evaluating, selecting, and implementing generative AI in their credit union contact center.
How Brinks Home is Redefining Automation with Cresta AI Agent
Discover how Cresta AI Agent is transforming contact centers with intelligent automation, and learn how Brinks Home leverages AI Agent to drive automation, improve customer satisfaction, and empower human agents.
Unlocking Customer Retention: How Aptive Uses Cresta to Save Customers and Drive Revenue
For Aptive Environmental, a leading pest control service provider, the stakes were high. With tens of thousands of customer interactions happening every month, ensuring consistency and quality was not just a goal but a necessity. When they partnered with Cresta, they didn’t just improve operations—they set a new benchmark for customer retention and efficiency.
How Snap Finance transformed quality assurance with Cresta’s AI
Learn how Snap Finance went from limited understanding of agent performance to 100% quality assurance processes with Cresta AI.
How United Airlines elevates productivity and CX with Cresta’s Agent Assist
United Airlines has transformed agent productivity and the customer experience through Cresta's AI-powered Agent Assist - learn how!
How Brinks saves time, cuts costs, and drives improvement with Cresta
Learn how Brinks Home partnered with Cresta's real-time generative AI platform to save time, streamline workflows, and cut costs.
How Vivint transformed contact center performance management and QA with Cresta
Learn how Vivint has transformed performance management and QA, powered by Cresta's real-time generative AI.
4 Ways Porsche is Driving Best-in-Class Customer Experience
Let's walking through some of key takeaways on how to foster rock-solid customer care and a best-in-class quality assurance program.
Case Study: Fortune 500 Company Drove 7% Increase in Revenue
With open enrollment – and peak volume for customer service calls – approaching, the company was seeking a solution to streamline their operations.
How to Build Differentiated CX in Financial Services
How can financial services leaders build better CX to foster a loyal customer base? In a complex industry growing more saturated, a few key opportunities to stand apart have emerged. We’ll outline the ways financial businesses can differentiate themselves, and highlight the ways Cresta can help. Read this blog post to learn more.
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