Blog - Engineering

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Does One Large Language Model Fit All?

Learn about the pros and cons of public and private large language models and why that matters in the modern contact center.

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The Emerging Stack of Generative AI

In this article, we aim to shed light on the recent advancements in generative AI and provide a view of how the future AI technology stack will unfold.

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Cresta Expands Generative AI Solutions for the Contact Center

Learn about the latest solutions and enhancements to Cresta's real-time intelligence platform, powered by generative AI.

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ChatGPT and Generative AI in the Enterprise

ChatGPT, a recently released Generative AI model, has taken the world by storm and sparked the interest of business executives. Its ability to generate fluent and useful text has understandably captured the attention of many leaders, across a wide variety of industries, looking to stay ahead of the curve.

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How Cresta Understands Conversations

Learn the different methods Cresta's AI uses to understand the complexities of human conversation.

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GraphQL for the React Redux Developer

Migrate toGraphQL using the Apollo Client library to take advantage of advance GraphQL features.

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Demo Day: Cresta's Platform - Auth, APIs, and More

"Cresta's path to a robust API layer that allows us to support our 1st party usage and potential future 3rd party usage "

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Enterprise-Grade Security and Monitoring

Learn more about Cresta’s compliance and security capabilities, including SOC2 Type II and SSO.

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Action Directed GPT-2

How we made a new controllable language model to make chat agents more effective by making them follow best actions.

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