Find out why leading enterprises trust Cresta

"In a software landscape where 
many promise the moon but deliver vaporware, Cresta has consistently proven to be a beacon of reliability.”

Phil Kolterman
Chief Information Officer
73%
reduction in transfer rate
30pt
increase in NPS
50
reduction in QM costs
Using Agent Assist
Using Agent Assist
Using Agent Assist

"We stopped making assumptions, used real data to understand our customer needs, and made decisions based on that data.”

Brandy Maxwell
Sr Manager – Customer Insights and Policy Execution,
Customer Support & Advocacy
50%
reduction in contacts
15%
improvement in handle time
50%
improvement in customer response time
Using AI Agent
Using AI Agent
Using AI Agent

"We’ve already seen the impact Cresta is having on our teams and customers, driving faster, smoother interactions and this is just the beginning.”

Gary Edelstein
President and Chief Operating Officer
100%
call monitoring
50%
reduction in aftercall work
58%
containment rate across AI Agents
Using Conversation Intelligence
Using Agent Assist
Using AI Agent

"Cresta is really the technology of the future. Everybody has Siri or Alexa; they’re used 
to having systems that help them and 
that’s what Cresta is.”

Jason Love
Director of Contact Center Training
50%
lower agent attrition
30%
increase in bookings conversion
23%
increase in ESAT
Using Agent Assist
Using Agent Assist
Using Agent Assist