Quantifying The Performance Gap
A recent study of more than 600,000 researchers, entertainers, politicians, and athletes found that high performers are 400% more productive than their peers. And studies of businesses reveal that this gap can grow to 800% for highly complex jobs.Why is this the case? Why can some uniquely outperform their peers? At Cresta, we call this the Performance Gap, and we think about it a lot! Why? Because aside from building AI that’s aimed at addressing it, we at Cresta believe this gap represents a huge opportunity for businesses. From both personnel and a financial perspective. Imagine if every employee performed like a top performer?In this report you'll learn
- What the performance gap is
- Factors contributing to the sales performance gap
- Factors contributing to the customer care performance gap
- How to bridge the performance gap
View more resources
Introducing Cresta Training Simulator
See how Cresta's Training Simulator lets agents practice against simulated customers built from your real conversations, graded by the same rules as live calls.
Why VoC Programs Miss the Moments That Matter
What 2M+ hours of automated conversation analysis revealed about the questions great CX leaders are asking.
Fireside Chat: AI Agents Customers Actually Like and CX Teams Trust
Join Cresta and AI thought leader, Steve Nouri, for a zero-hype chat on what it takes to deploy enterprise-ready AI agents in CX.