How Cresta and Atento Are Bringing Hybrid Human-AI CX Transformation to Enterprises Across the Americas

Cresta CEO Ping Wu and Atento CEO Dimitrius Oliveira introduce their strategic partnership to deliver AI agents, AI-augmented human agents, and enterprise-grade conversation intelligence to enterprises across the Americas. By combining Cresta's unified CX AI platform with Atento's operational and transformation expertise, the two companies are helping businesses move beyond fragmented AI deployments and achieve real CX transformation built on one shared intelligence layer that improves with every conversation.