Bread Financial, the next era of your contact center starts with the conversations you're already having

Lower cost-to-serve, strengthen compliance, and lift agent performance, by turning every customer conversation into a measurable advantage.

Find out why leading enterprises trust Cresta

See how others are using Cresta to power their customer experience

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The leaders shaping the future of financial services contact centers run on Cresta

From rapid-growth fintechs to established lenders, the teams setting the standard for cost, compliance, and CX trust Cresta to get them there.

40%
Reduction in average handle time using Agent Assist
58%
Reduction in average handle time using Agent Assist
50%
Reduction in average handle time using Agent Assist

Everything Bread Financial needs to lead the next era of customer experience

One platform. Built for the rigor of financial services.

Unlock 100% of your call data with Conversation Intelligence

You already know what your best calls sound like. Cresta analyzes every voice and chat interaction, and turns that signal into the kind of insight you've always wanted but never had the bandwidth to pull together.

  • Score 100% of conversations for compliance, quality, and customer sentiment

  • Surface emerging trends weeks before they show up in NPS or complaint volume

  • Equip your operations, risk, and product teams with the voice of the customer at scale

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Cut your Average Handle time in half with Agent Assist

Your top performers have instincts no playbook has ever captured. Cresta brings those instincts to every agent on the floor, in the moment they need them, so the standard you've worked so hard to set becomes the standard on every call.

  • Lower AHT and lift consistency with real-time guidance built on your winning behaviors

  • Shorten ramp time on the calls that matter most: hardship, fraud, servicing, collections

  • Give agents back time with automated summaries and post-call work

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Lower your cost to serve with AI Agent

Routine inquiries shouldn't take your best people away from the conversations only they can have. Cresta AI Agent handles the high-volume, low-complexity work autonomously, and hands off to a human the moment judgment is needed, with full context preserved.

  • Resolve common requests across voice and chat, 24/7, in 30+ languages

  • Built for regulated industries, with the controls and auditability financial services demand

  • Scale capacity with demand, without scaling headcount or compromising experience

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Bread Financial, let's talk about what's next

A 30-minute conversation with our team, tailored to your contact center, your customers, and the outcomes you're looking for.

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