Cresta + Five9
Cresta powered by VoiceStream provides the most comprehensive suite on the market. Combining the intelligent cloud contact center with real-time intelligence, turns real-time insights into real-time results.
Cresta’s intelligence layer amplifies Five9’s Intelligent Cloud Contact Center
Custom AI models coach agents on key behaviors during every conversation, helping all agents perform like top performers.
Make smarter business decisions by continuously monitoring customer trends in real-time and quickly pivot to take action.
Deep domain experience in use cases where behaviors matter: sales, retention, care, and service to sales.
Cresta complements Five9’s Intelligent Cloud Contact Center to create a powerful customer connection. Cresta turns deep customer insights into actionable outcomes with real-time agent assistance and robust coaching and QA tools – all powered by Cresta’s proprietary real-time intelligence platform.
Plug and play + consolidate
Eliminate fragmentation by integrating Cresta with Five9 chat and VoiceStream. This end-to-end solution delivers a dynamic, multi-channel experience that is easy to set up and use.
Enhanced coaching capabilities
Improve compliance and adherence to best practices with Cresta’s Agent Assist. Apply value-driving behaviors across the team with dynamic coaching, real-time hints, and adherence to call flows.
Agent efficiency tools
Agents save up to 5 hours in repetitive tasks per week and increase AHT and FCR with tools like smart compose, intelligent knowledge base search, live note-taking and guided workflows.
Empower managers
Managers no longer need to spend hours manually evaluating conversations. Cresta offers managers visibility into every conversation and tools that accelerate coaching and QA by as much as 4x.
Turn insights into action
Cresta surfaces customer insights in real-time. Because Cresta’s products share a common platform, managers can instantly apply new automations or trigger AI-coaching rules at scale.
Real-time intelligence
Custom AI-models are trained on behaviors and patterns that are proven to work, helping contact centers scale best practices across agents, managers, and executives.
How Cresta and Five9 VoiceStream work together to transform the Intelligent Cloud Contact Center
