Cresta Raises $125M to Create the Unified Platform for Human and Virtual Agents – Read the post

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Webinar

From Today’s AI to Tomorrow’s Competitive Advantage: A Fireside Chat with Accenture’s Chief AI Officer

Thursday, November 21st 11:00 AM PT | 2:00 PM ET

AI is reshaping the world as we know it—are you ready to embrace the change? Join us for a fireside chat that will shine a light on the future of AI and its impact on contact centers.

Lan Guan, Chief AI Officer at Accenture, and Ping Wu, CEO at Cresta, will discuss the present and future of AI, exploring how advanced AI solutions are transforming contact centers and turning them into strategic assets for Fortune 500 companies.

Key topics include:

AI’s Transformative Role
in Contact Centers:
Uncover the pivotal transformations AI is driving in today’s contact centers and the most significant shifts enterprises are experiencing.
Future-Proofing
with AI:
Discover critical strategies for building a strong foundation for AI integration, equipping your organization to stay ahead of emerging trends.
Navigating Challenges
and Predictions:
Explore the ethical considerations and obstacles in AI adoption, along with expert predictions on AI’s transformative impact on contact centers by 2025.

Expect practical insights, candid perspectives, and a roadmap for how leading enterprises can leverage AI to gain a competitive advantage. Whether you’re looking to optimize your operations today or prepare for what’s next, this is your opportunity to learn from two industry visionaries.

Don’t miss out—register now to secure your spot!