UNCOVER PIVOTAL INSIGHTS HIDDEN IN YOUR CONVERSATIONS—IN MINUTES, NOT MONTHS
Cresta AI Analyst answers your natural language questions with explanations & evidence from your conversations, giving you transformative insight into business strategy, CX operations, voice of the customer, and agent behavior.
Ask questions about your conversations in natural language—including follow-ups, comparisons, and root-cause analysis—and get the answers you need, without spending weeks or months on manual conversation review.
When your answers are returned in minutes instead of months, you can ask more follow-up questions to uncover root cause, explore more patterns that appear in your analysis, and quickly extract more usable information.
Cresta analyzes conversations individually and combines them into structured answers with statistical analyses. Industry-unique techniques cite evidence, and explain why it’s relevant. The result is insight that you can trust.
WHY DO ENTERPRISE CONTACT CENTERS TRUST CRESTA?
Speed to insight
Get answers in minutes, instead of spending weeks on back-and-forth questions & manual call listening.
Explainable, trusted AI
Trust your answers with industry-leading conversation understanding, evidence citations, and explanations.
Democratized insight
Let anyone in your business gain insight into the voice of the customer by asking their own questions.
