Blog - Company News
Meet Deputy Agent: A Long-Running AI Agent Built for Customer Operations
Meet Cresta Deputy Agent, a long-running AI agent that carries customer operations workflows across conversations, teams, and systems until the work is done.
Announcing Our Summer '22 Release - Powering Insight to Action
The Cresta Summer 2022 Release: An all-in-one AI platform for the modern contact center that makes it easy to go from insight to action in no time.
Introducing Automatic Summarization
After Call Work is one of the biggest time wasters in the modern Contact Center. Agents spend a whopping ⅓ of call time on post-call activities...
Cresta Achieves TISAX Compliance
Today, Cresta is excited to announce that we’re expanding our security compliance footprint with our recent achievement of TISAX compliance.
Introducing Coaching Plans and Scorecards
Introducing Cresta's Coaching Plans and Scorecards, a contact center's home for coaching and scoring. Managers can score conversations, monitor agent performance over time, and create data-backed coaching plans, all through a single console.
Cresta’s Commitment to HIPAA
Cresta furthers its commitment to security and privacy through the support for HIPAA compliance.
Cresta Insights Report: Reducing Ramp Time & Agent Attrition
Learn How AI-Driven Real-Time Coaching Stops the Revolving Door of Agent Attrition, Increases Productivity, and Improves CX.
Cresta's Summer '21 Release
Taking Customer Care from a cost center to a value center
A Letter From the Founders
At Cresta, we’re on a mission to enable everyone to be 100x as effective at work. And today, we’re excited to announce our $50M Series B round of funding.
Announcing Cresta for Voice
Bringing Cresta's Real-time Expertise AI to phone-based sales and service teams.
Cresta's Spring Release
We’re excited to share our Spring 2021 Release: The Sound of Expertise.
Spring Launch: But Wait, There's More!
Cresta's Spring Launch is packed with new features and improvements to drive customer value and make our users happy.
Cresta joins AWS Contact Center Intelligence (CCI) Partner Network
Now, customers can easily bring contact center solutions into their business, and immediately add Cresta’s unique ability to quickly improve each agent in their real-time interactions.
Former AT&T CEO, John Donovan, Joins Cresta’s Board
John brings more than 30 years of experience in the technology industry to Cresta’s board.
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