Plan your dream trip with Cresta AI Agent at CCW Las Vegas – Learn more

  • Products
    Back
    PLATFORM
    AI Platform
    Cresta is the enterprise-grade Gen AI platform built for the contact center and trained on your data.
    • Cresta Opera
    • Integrations
    • Responsible AI
    PRODUCTS
    AI Agent
    Cut costs, not quality, with human-centric AI agents you can trust
    Agent Assist
    Harness real-time generative AI to empower agents with unmatched precision and impactful guidance.
    • Knowledge Assist
    • Auto-Summarization
    Conversation
    Intelligence
    Discover and reinforce the true drivers of contact center performance.
    • Cresta Insights
    • Cresta Coach
    • Cresta Quality Management
    • Cresta AI Analyst
  • Solutions
    Back
    USE CASES
    Sales
    Discover and reinforce behaviors that accelerate revenue growth
    Customer Care
    Deliver brand-defining CX at a lower cost per contact
    Retention
    Transform churn risks into
 lifelong promoters
    Collections
    Accelerate collections while minimizing compliance risk
    INDUSTRIES
    Airlines
    Automotive
    Finance
    Insurance
    Retail
    Telecommunications
    Travel & Hospitality

    Why Transcription Performance Is Holding Back Your AI Strategy

    LEARN MORE
  • Customers
    Back
    Customer Stories
    Learn how Cresta is delivering lasting value for our customers.
    • CarMax
    • Oportun
    • Brinks Home
    • Snap Finance
    • Vivint
    • Cox Communications
    • Holiday Inn
    • A Top Telecom
    • View all case studies

    Our Own Zero to One: Lessons Learned in Building The Brinks Home AI Agent

    LEARN MORE
  • Resources
    Back
    Resources Library
    • Webinars
    • Ebooks
    • Reports
    • Solution Briefs
    • Data Sheets
    • Videos
    • Infographics
    • Media Coverage
    • Press Releases
    Blog
    Industry News
    Help Center
    Solution Bundles

    AI Maturity Blueprint: A Practical Guide to Scaling AI Adoption in the Contact Center

    LEARN MORE
  • Company
    Back
    About Cresta
    Careers
    Trust
    Customers
    Partners

    We’re Going Global! Cresta Expands to APAC and EMEA

    READ THE POST
Request a demo
Request a demo
  • Cresta Blog
  • Announcement
  • Company News

A Letter From the Founders

At Cresta, we’re on a mission to enable everyone to be 100x as effective at work. And today, we’re excited to announce our $50M Series B round of funding. Led by Sequoia with Allen & Company, Greylock, and a16z, this financing allows Cresta to continue to invest in our Expertise AI and help teams unlock their full potential. We are humbled by the confidence our investors have placed in our team, our product, and our vision and we couldn’t be more excited for the journey ahead.

The idea for Cresta was born during our Ph.D. work at the Stanford AI Lab where we asked “How can AI make humans better instead of replacing them?”. This question was posed in response to the observation that until now, AI’s relationship with humans has been one of automation, not co-existence. 

As we explored industries, we were surprised by the status quo in every enterprise: 

  1. The Performance Gap: We have accepted that the difference in productivity between top-performing employees and the rest is simply human nature. 
  2. Unclear Business Outcomes: We have become accustomed to buying software that does not offer immediately measurable ROI.

These “facts of business” surprised us, and clearly represented an opportunity for improvement. Since launching from stealth in February 2020, we have expanded our Expertise AI to help sales and service teams across voice and chat, built a team of formidable Crestans, brought veterans like former AT&T Communications CEO John Donovan to our board, and partnered with world-class brands like Porsche, Intuit, Adobe & Cox Communications to name a few. We are grateful to all involved and humbled by the progress thus far. 

But this is just the beginning of a long and exciting journey. We are committed to building an enduring company that is known for disrupting the status quo of software as we know it. AI can help people be better instead of replacing them. 

This is an exciting future, and we are building it today. Cresta has already raised $76 million dollars from the world’s best investors, including Sequoia, Greylock, a16z, and Andy Bechtolsheim. Our product is in production globally at Fortune 500 companies, optimizing millions of interactions and delivering hundreds-of-millions in incremental revenue.  If you want to help us on our mission to change how expertise is gained and shared, we are hiring.

 

Zayd Enam, Tim Shi, and Sebastian Thrun

Co-founders, Cresta

 

Author:

Zayd Enam

Author:

Tim Shi

Author:

Sebastian Thrun

March 31, 2021

100 South Murphy Ave Ste 300
Sunnyvale, California 94086

Karl-Liebknecht-Str. 29A
10178 Berlin, Germany

100 King Street West
1 First Canadian Place, Suite 6200
Toronto ON M5X 1E8

Info
  • AI Platform
  • Customers
  • Resources
  • Partners
  • Trust
  • About
  • Careers
  • Blog
  • Support
  • Contact Us
Follow us
  • LinkedIn
  • YouTube
  • Twitter

Newsletter

Subscribe for the latest news & updates

© 2025 Cresta

  • Terms of Service
  • Privacy Policy
  • Employee Privacy Notice
  • Privacy Settings