DELIVER EXCEPTIONAL CX FOR LESS, WITH HUMAN-CENTRIC AI AGENTS YOU CAN TRUST
Cresta AI Agent delivers human-like conversations across channels that adapt to customer needs while safeguarding your brand and data, eliminating the trade-off between cost efficiency and exceptional customer experience.
Select a scenario. Pick a persona. Experience the difference.
HUMAN-LIKE CONVERSATIONS
Engage customers naturally, with AI Agents that sound and feel human, while always staying true to your brand. Cresta’s decentralized agentic design is capable of navigating dynamic conversations, securely taking action across the tech stack, and efficiently resolving even the most complex customer issues.
Meet customers where they are and help them get to where they need to be. Cresta AI Agents are optimized for the unique requirements of each channel, while retaining context and seamlessly transitioning between them to solve problems more effectively.
Deploy more effective AI Agents with deep conversational insights that pinpoint what to automate and the behaviors that drive success. With AI-driven testing, observability, and quality management, Cresta makes it easy to continuously optimize performance.
TO DEPLOY WITH CONFIDENCE
Protect your business and your customers with system-level guardrails, supervisory models, and automated real-time monitoring. Cresta’s unique approach to threat detection proactively identifies new risks and evolves over time, so your AI Agents can operate safely and securely.
Facilitate smooth hand-offs, consistently benchmark performance, and capture holistic insights across every interaction. Cresta brings human and AI Agents together on a single platform so you can manage quality, optimize performance, and understand the voice of your customer more completely.
“Cresta has enabled us to automate a wider range of conversations than we ever thought possible, but what has truly amazed us is how much our customers and employees are enjoying the experience. Our voice AI Agent guides customers through complex, multi-step troubleshooting scenarios, and the positive feedback from these customers has been eye-opening.”
WHY DO ENTERPRISE CONTACT CENTERS TRUST CRESTA AI AGENT?
Unparalleled AI expertise
Collaborate with world-renowned AI thought leaders and conversation designers to tailor your AI agent for strategic deployment and fast results.
Proven market leadership
Partner with a leader recognized for delivering proven results with Fortune 500 companies across diverse contact center use cases.
Flexible model adoption
Stay ahead with the latest AI models, leveraging Cresta’s best-of-breed approach that’s free from outdated tech constraints.
delivering more for less with Cresta AI Agent.
