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PLATFORM

AI Platform

Cresta is the enterprise-grade Gen AI platform built for the contact center and trained on your data.

Cresta Opera

Integrations

Responsible AI
PRODUCTS

AI Agent

Cut costs, not quality, with human-centric AI agents you can trust

Agent Assist

Harness real-time generative AI to empower agents with unmatched precision and impactful guidance.

Knowledge Assist

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Conversation
Intelligence

Discover and reinforce the true drivers of contact center performance.

Cresta Insights

Cresta Coach

Cresta Quality Management

Cresta AI Analyst
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USE CASES

Sales

Discover and reinforce behaviors that accelerate revenue growth

Customer Care

Deliver brand-defining CX at a lower cost per contact

Retention

Transform churn risks into  lifelong promoters

Collections

Accelerate collections while minimizing compliance risk

INDUSTRIES

Airlines

Automotive

Finance

Insurance

Retail

Telecommunications

Travel & Hospitality

Cresta’s AI Agent is Omnichannel: Seamless Conversations, Anytime, Anywhere

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Customer Stories

Learn how Cresta is delivering lasting value for our customers.

CarMax

Oportun

Brinks Home

Snap Finance

Vivint

Cox Communications

Holiday Inn

A Top Telecom

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Our Own Zero to One: Lessons Learned in Building The Brinks Home AI Agent

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AI Maturity Blueprint: A Practical Guide to Scaling AI Adoption in the Contact Center

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About Cresta

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Cresta Named a Leader and “…a Force To Be Reckoned With” in The Forrester Wave™: Conversation Intelligence Solutions for Contact Centers, Q2 2025

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Datasheets Library

Cresta Insights

With Cresta Insights businesses can extract customer insights from conversational data and instantly take action.

Cresta’s AI Agent is Omnichannel: Seamless Conversations, Anytime, Anywhere

Our Own Zero to One: Lessons Learned in Building The Brinks Home AI Agent

AI Maturity Blueprint: A Practical Guide to Scaling AI Adoption in the Contact Center

Cresta Named a Leader and “…a Force To Be Reckoned With” in The Forrester Wave™: Conversation Intelligence Solutions for Contact Centers, Q2 2025

Cresta Insights