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PLATFORM

AI Platform

Cresta is the enterprise-grade Gen AI platform built for the contact center and trained on your data.

Cresta Opera

Integrations

Responsible AI
PRODUCTS

AI Agent

Cut costs, not quality, with human-centric AI agents you can trust

Agent Assist

Harness real-time generative AI to empower agents with unmatched precision and impactful guidance.

Knowledge Assist

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Conversation
Intelligence

Discover and reinforce the true drivers of contact center performance.

Cresta Insights

Cresta Coach

Cresta Quality Management

Cresta AI Analyst
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USE CASES

Sales

Discover and reinforce behaviors that accelerate revenue growth

Customer Care

Deliver brand-defining CX at a lower cost per contact

Retention

Transform churn risks into  lifelong promoters

Collections

Accelerate collections while minimizing compliance risk

INDUSTRIES

Airlines

Automotive

Finance

Insurance

Retail

Telecommunications

Travel & Hospitality

Why Transcription Performance Is Holding Back Your AI Strategy

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Customer Stories

Learn how Cresta is delivering lasting value for our customers.

CarMax

Oportun

Brinks Home

Snap Finance

Vivint

Cox Communications

Holiday Inn

A Top Telecom

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Our Own Zero to One: Lessons Learned in Building The Brinks Home AI Agent

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AI Maturity Blueprint: A Practical Guide to Scaling AI Adoption in the Contact Center

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About Cresta

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We’re Going Global! Cresta Expands to APAC and EMEA

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Cresta Insights

With Cresta Insights businesses can extract customer insights from conversational data and instantly take action.

Why Transcription Performance Is Holding Back Your AI Strategy

Our Own Zero to One: Lessons Learned in Building The Brinks Home AI Agent

AI Maturity Blueprint: A Practical Guide to Scaling AI Adoption in the Contact Center

We’re Going Global! Cresta Expands to APAC and EMEA

Cresta Insights