Predictions for AI in the Contact Center 2025

What does the future hold for AI in the contact center? We asked 10 industry thought leaders to peer into their crystal balls and share their boldest predictions for 2025.

Will virtual agents finally outshine their human counterparts? Will AI stop trying to upsell us on things we didn’t ask for? Or perhaps the real question is: How will humans and machines collaborate to deliver customer experiences so seamlessly that they might just make us love hold music?

Join us as we take a sneak peek into the AI-driven future of contact centers—because 2025 will be here before you can say “Your call is very important to us.”