Unlock AI-Driven Knowledge Management
As contact centers adopt generative AI, traditional knowledge bases fall short. Designed for human readers, they lack the structure, metadata, and governance needed to support real-time AI guidance and automated customer interactions.
LLMs don’t read; they ingest. If your knowledge isn't designed for AI, your agents and customers won’t get the right answers at the right time.
In this whitepaper, Cresta outlines a blueprint for transforming your knowledge base into an AI-ready foundation: structured for machines, trusted by humans, and optimized for business performance.
You’ll Learn:
- How to structure KB content for real-time LLM retrieval and generative accuracy
- The role of metadata, taxonomy, and semantic alignment in AI search
- How to operationalize governance to prevent outdated answers at scale
Download the whitepaper now and start building your AI-native knowledge infrastructure.
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The Untapped Power of Conversations: Turning Hidden Insights into Enterprise Impact
United Airlines has built a powerful insights-to-action engine that extends well beyond the contact center. Learn how the airline leverages conversation insights to drive real-time event and policy response, identify data-driven changes to key products and policies, and optimize core digital experiences.
Introducing the Agent Operations Center
Automation is scaling fast and supervisors need a new way to guide both human and AI agents with confidence. Cresta’s Agent Operations Center brings every live conversation into one unified command center, giving teams the real-time visibility, context, and support tools they need to manage a hybrid workforce effectively.
Agent Operations Center: Real-time oversight and guidance for a hybrid workforce
Join us to discover how Agent Operations Center helps improve containment, preserve trust, and elevate customer experience across your contact center.