Cresta alcanza los 100 millones de dólares de ingresos anuales
Ping Wu, CEO de Cresta, pasa por «Squawk Box» para hablar del modelo híbrido de personas e IA de la compañía, de sus clientes corporativos, de la IA en la atención al cliente y del futuro del contact center.
Exclusiva: Cresta, la startup de IA respaldada por a16z y Sequoia, alcanza los 100 M$ de ARR
Cresta, una empresa de IA para la atención al cliente, ha superado los 100 millones de dólares en ingresos recurrentes anuales, según cuenta en exclusiva a Axios.
«El agente de IA mejorará con el tiempo», dice el CEO de Cresta
Ping Wu, CEO de Cresta, analiza el futuro de los entornos de trabajo híbridos con IA y el retorno de la inversión en esta tecnología.
Dentro de la estrategia de IA de Brinks Home para reducir el volumen de llamadas y modernizar la atención al cliente
Phil Kolterman, de Brinks Home, cuenta cómo Cresta ha tenido un gran impacto en su experiencia de cliente y ha cambiado su contact center.
Cresta CEO Ping Wu: Many Contact Centers Misunderstand the Value of LLMs
The AI visionary highlights three misconceptions that contact centers – and the broader business – have over implementing GenAI
El CEO y el CMO de Cresta, sobre el contact center unificado de personas e IA
En nuestro último Executive Stage, Ping Wu, CEO de Cresta, y Russell Banzon, CMO, abordan el mayor reto del contact center hoy: unir a las personas y a la IA en un solo equipo.
Comcast Ventures Participates in Cresta’s $125M Series D Round
We’re incredibly excited to announce Comcast Ventures’ participation in Cresta’s $125M Series D round of financing.
The ABCs of Contact Centers: The Tech Driving Modern Customer Experience
Generative AI technology in contact centers is changing the customer experience for good and companies are reaping the benefits.
The Race to Build a ChatGPT-Powered Search Engine
Greylock Partners General Partner Saam Motamedi joins Ed Ludlow to discuss how likely Microsoft's AI-powered Bing search engine is to take over Google. Plus, his thoughts on AI investing trends and the state of the VC ecosystem. (Source: Bloomberg)
A Look Ahead at CRM in 2023
CRM industry insiders see plenty of opportunity for savvy operators.
Channel Futures’ 2023 UCaaS Outlook: The Year of Democratization
AI and Customer Experience (CX) Will Become More Interconnected
23 AI predictions for the enterprise in 2023
In honor of 2023, these are 23 top AI and ML predictions experts think will be spot-on for the coming year.
AI Brings Holiday Joy to the Retail Contact Center
Outlining the challenges facing retail contact centers in the holidays, and how technology is helping to navigate them
How Contact Center AI Helps Create More Efficient Agents and More Satisfied Customers
CEO & Founder, Zayd Enam, discusses contact center AI and the value it brings to the hospitality industry.
How A.I.-Powered Voices Could Transform Customer Service
Inc. cited Cresta’s data on contact center turnover and highlighted the positive impact of conversational AI on customer experience.
Cresta Co-founder and CEO Zayd Enam on Using AI to Empower People to be More Productive
CEO & Founder, Zayd Enam, sat down with Ishani Ummat from Madrona Ventures to discuss the innovative work happening at Cresta.
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