Biblioteca de recursos

Unlock the Power of AI: 7 Tips to Transform Your Knowledge Base

Your Contact Center Knowledge Base May Be Failing You (and What To Do About It)

Join Justin Robbins, Founder & Principal Analyst at Metric Sherpa, and Devon Mychal, Director of Product Marketing at Cresta, for an engaging webinar where we’ll pull back the curtain on the current state of enterprise knowledge bases.

Comcast Ventures Participates in Cresta’s $125M Series D Round

We’re incredibly excited to announce Comcast Ventures’ participation in Cresta’s $125M Series D round of financing.

Smarter CX: How AI is Changing the Game in Financial Services

The financial services industry is undergoing a transformation, and AI is at the heart of it. With customers demanding faster, more personalized experiences, AI enables organizations not only to meet but exceed expectations, driving smarter customer experiences (CX) with automation and augmentation.

Humans Still Matter (a lot) in CX, but AI Makes Them Better

Far too many CX leaders view customer service as an either/or decision when it comes to AI—either fully automate with virtual agents or rely entirely on live agents. But in reality, AI shines best with a “both/and” approach, blending human expertise with advanced technology.

Predictions for AI in the Contact Center 2025

What does the future hold for AI in the contact center? We asked 10 industry thought leaders to peer into their crystal balls and share their boldest predictions for 2025.

Predictions for AI in the Contact Center 2025

With 2025 fast approaching and AI poised to transform every facet of the contact center, the real question isn’t if things will change—but how. Predictions for AI in the Contact Center 2025 brings together top industry leaders to share bold forecasts for the year ahead, giving you a front-row seat to the future of customer experience.

From Today’s AI to Tomorrow’s Competitive Advantage: A Fireside Chat with Accenture’s Chief AI Officer

AI is reshaping the world as we know it—are you ready to embrace the change? Join us for a fireside chat that will shine a light on the future of AI and its impact on contact centers.

How Cresta Helped Aptive Unlock $2.37M in Revenue & 46% Call Save Rate

Discover how Aptive Environmental, the fastest-growing pest control company in the U.S., transformed its contact center operations with Cresta’s AI-powered solutions.