Brinks, CarMax, and Cox: Shaping the future of the enterprise contact center with AI
While the noise about generative AI has never been louder, many companies are struggling to know how to cut through the noise to truly evaluate, implement, and drive impact from generative AI. Join three industry-leading Cresta customers, Brinks, CarMax, and Cox Communications, as they share every part of their journeys to transform their contact center operations with generative AI. In this dynamic panel discussion, you’ll hear from three different leaders across different industries as they dig into:
- Real-world insights: Dig in on the practical challenges of implementing AI, and how to overcome them
- Strategic decision-making: Understand the pros and cons of building AI in-house vs. partnering with experts and how to make that decision for your organization
- Actionable strategies: Learn how to navigate the complexities of AI integration to maximize critical KPIs like first call resolution, conversion rates, and more
Don't miss insights and learnings from three industry leaders!
Ponentes
Ver más recursos
Ponga su experiencia de cliente en Beast Mode
Marshawn Lynch se ha unido al equipo de Cresta para poner su experiencia de cliente en Beast Mode.
La IA en CX a gran escala: 6 lecciones para pasar del ruido a la realidad
Descubra seis lecciones prácticas de responsables de CX que ya usan IA en operaciones reales: primer caso de uso, adopción e impacto a largo plazo.
Presentamos la nueva generación de Cresta Insights
Cresta Insights es el sistema en el que las empresas confían para convertir las conversaciones con clientes en las decisiones que mueven su negocio. Con tres novedades, se vuelve más sólido, más inmediato y más agéntico que nunca.