Brinks, CarMax, and Cox: Shaping the future of the enterprise contact center with AI
While the noise about generative AI has never been louder, many companies are struggling to know how to cut through the noise to truly evaluate, implement, and drive impact from generative AI. Join three industry-leading Cresta customers, Brinks, CarMax, and Cox Communications, as they share every part of their journeys to transform their contact center operations with generative AI. In this dynamic panel discussion, you’ll hear from three different leaders across different industries as they dig into:
- Real-world insights: Dig in on the practical challenges of implementing AI, and how to overcome them
- Strategic decision-making: Understand the pros and cons of building AI in-house vs. partnering with experts and how to make that decision for your organization
- Actionable strategies: Learn how to navigate the complexities of AI integration to maximize critical KPIs like first call resolution, conversion rates, and more
Don't miss insights and learnings from three industry leaders!
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From Metrics to Meaning: Insights from the 2025 Benchmarking Study
Join us to gain a clear view of where contact center excellence is heading, and how to position your organization at the forefront of this transformation.
Cresta Launches Automated AI Agent Testing: Closing the Trust Gap in Enterprise AI
With the launch of its Automated AI Agent Testing suite, the company introduces a way to use AI to test AI, giving enterprises the assurance that every AI agent released is accurate, compliant, and production-ready.
Introducing Cresta's Automated AI Agent Testing suite
Trust in AI isn’t assumed, it’s earned through comprehensive, disciplined testing. Cresta’s Automated AI Agent Testing suite validates every release with expert-aligned LLM judges, simulated customers that uncover edge cases, and in-product feedback loops that turn conversation reviews into safeguards. The result: safer, faster deployments you can trust.