Brinks, CarMax, and Cox: Shaping the future of the enterprise contact center with AI
While the noise about generative AI has never been louder, many companies are struggling to know how to cut through the noise to truly evaluate, implement, and drive impact from generative AI. Join three industry-leading Cresta customers, Brinks, CarMax, and Cox Communications, as they share every part of their journeys to transform their contact center operations with generative AI. In this dynamic panel discussion, you’ll hear from three different leaders across different industries as they dig into:
- Real-world insights: Dig in on the practical challenges of implementing AI, and how to overcome them
- Strategic decision-making: Understand the pros and cons of building AI in-house vs. partnering with experts and how to make that decision for your organization
- Actionable strategies: Learn how to navigate the complexities of AI integration to maximize critical KPIs like first call resolution, conversion rates, and more
Don't miss insights and learnings from three industry leaders!
Speakers
View more resources
The Enterprise Buyer’s Guide to AI Agents
A strategic workbook for evaluating, selecting, and deploying AI agents with confidence.
How Cresta AI Analyst helps FinServ leaders manage regulatory change
Customer experience in Financial Services is complex, to say the least. Regulations change with the stroke of a pen, and your business needs to stay compliant and keep your customers informed. This video shows how Cresta AI Analyst helps FinServ leaders keep up with this rapidly-shifting landscape.
From Metrics to Meaning: Insights from the 2025 Benchmarking Study
Join us to gain a clear view of where contact center excellence is heading, and how to position your organization at the forefront of this transformation.