Survey Says: AI’s Influence on Agent Performance and Satisfaction
Join us for an insightful webinar where we unveil key findings from our latest report, based on a survey of 1,000 U.S. contact center agents, that reveals how AI is transforming their work environment. We’ll dig into how agents really feel about this shift, the way it’s driving enhanced job performance, higher talent retention, and increased sales opportunities. We’re thrilled to be joined by David Garza, an accomplished sales leader from Brinks Home, who will share his firsthand experience of how generative AI has not only enhanced operational efficiency but also emerged as a strategic recruiting tool.
In this webinar, we’ll cover:
- Performance Enhancement: How AI empowers agents to resolve customer issues with greater speed and efficiency
- Reimagining Job Satisfaction: Understand why agents increasingly see AI as an indispensable tool that elevates their capabilities
- Sales Enablement: How AI-equipped agents are confidently turning service interactions into revenue-driving opportunities
Don’t miss this opportunity to gain actionable insights on how to leverage AI to not only elevate your contact center operations, but also to attract and keep the best talent in the industry.
Speakers
View more resources
Scaling AI in CX: 6 Lessons from Leaders Turning AI Hype into Reality
Discover six practical lessons from CX leaders using AI in live operations, from choosing the right first use case to building momentum, adoption, and long-term impact.
Introducing the Next Generation of Cresta Insights
Cresta Insights is the system enterprises trust to turn customer conversations into the decisions that drive their business. With three new releases, it becomes more authoritative, more real-time, and more agentic than ever before.
Agentes de IA que encantan a los clientes y en los que confían las empresas
Descubra cómo Cresta AI Agent combina datos reales de clientes, pruebas rigurosas y monitoreo en producción para ofrecer una automatización que funciona de forma confiable a escala.