Survey Says: AI’s Influence on Agent Performance and Satisfaction
Join us for an insightful webinar where we unveil key findings from our latest report, based on a survey of 1,000 U.S. contact center agents, that reveals how AI is transforming their work environment. We’ll dig into how agents really feel about this shift, the way it’s driving enhanced job performance, higher talent retention, and increased sales opportunities. We’re thrilled to be joined by David Garza, an accomplished sales leader from Brinks Home, who will share his firsthand experience of how generative AI has not only enhanced operational efficiency but also emerged as a strategic recruiting tool.
In this webinar, we’ll cover:
- Performance Enhancement: How AI empowers agents to resolve customer issues with greater speed and efficiency
- Reimagining Job Satisfaction: Understand why agents increasingly see AI as an indispensable tool that elevates their capabilities
- Sales Enablement: How AI-equipped agents are confidently turning service interactions into revenue-driving opportunities
Don’t miss this opportunity to gain actionable insights on how to leverage AI to not only elevate your contact center operations, but also to attract and keep the best talent in the industry.
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How Cresta AI Analyst helps FinServ leaders manage regulatory change
Customer experience in Financial Services is complex, to say the least. Regulations change with the stroke of a pen, and your business needs to stay compliant and keep your customers informed. This video shows how Cresta AI Analyst helps FinServ leaders keep up with this rapidly-shifting landscape.
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From Metrics to Meaning: Insights from the 2025 Benchmarking Study
Join us to gain a clear view of where contact center excellence is heading, and how to position your organization at the forefront of this transformation.
Cresta Launches Automated AI Agent Testing: Closing the Trust Gap in Enterprise AI
With the launch of its Automated AI Agent Testing suite, the company introduces a way to use AI to test AI, giving enterprises the assurance that every AI agent released is accurate, compliant, and production-ready.