Survey Says: AI’s Influence on Agent Performance and Satisfaction
Join us for an insightful webinar where we unveil key findings from our latest report, based on a survey of 1,000 U.S. contact center agents, that reveals how AI is transforming their work environment. We’ll dig into how agents really feel about this shift, the way it’s driving enhanced job performance, higher talent retention, and increased sales opportunities. We’re thrilled to be joined by David Garza, an accomplished sales leader from Brinks Home, who will share his firsthand experience of how generative AI has not only enhanced operational efficiency but also emerged as a strategic recruiting tool.
In this webinar, we’ll cover:
- Performance Enhancement: How AI empowers agents to resolve customer issues with greater speed and efficiency
- Reimagining Job Satisfaction: Understand why agents increasingly see AI as an indispensable tool that elevates their capabilities
- Sales Enablement: How AI-equipped agents are confidently turning service interactions into revenue-driving opportunities
Don’t miss this opportunity to gain actionable insights on how to leverage AI to not only elevate your contact center operations, but also to attract and keep the best talent in the industry.
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Beyond the '0' Button: Building AI Agents That Customers Love
Join Cassie Kozyrkov, Google’s former Chief Decision Scientist, and Cresta for a candid conversation on what it takes to build AI that’s trusted, helpful, and enterprise-ready.
Unlock AI-Driven Knowledge Management
A blueprint for transforming your knowledge base into an AI-ready foundation: structured for machines, trusted by humans, and optimized for business performance
Rethinking Success in the Contact Center: The 2025 Benchmarking Guide
Discover how leading organizations are redefining performance with modern, predictive, and outcome-driven benchmarks. Whether you’re scaling AI agents or optimizing hybrid teams, this is your blueprint for measuring what matters.