Use cases for contact center AI by industry

Offer customers innovative and personalized ownership experiences, from purchase to service.

Deliver fast and effective service that turns window shoppers into brand advocates.

Help customers find the right product mix and quickly troubleshoot their most pressing problems.

Automate away time-wasting tasks, train agents faster and respond to irregular operations with agility.

Drive better CX, ensure compliance, and unlock revenue opportunities—all while working more efficiently and effectively.

Help representatives resolve policyholder questions with timely information while meeting compliance standards.

Elevate travel and hospitality customer experiences post-pandemic with Cresta’s generative AI platform