SPENDING TOO MUCH TIME ON MANUAL CALL LISTENING?
Legacy analytics platforms saddle your teams with manual conversation review. Cresta’s innovative AI gives you unmatched visibility and more actionable insight–with less manual work.
SEE WHY BUSINESSES CHOOSE CRESTA AS THEIR AI ANALYTICS PARTNER OF CHOICE
Most contact center analytics platforms make their customers spend weeks on call listening, only to be disappointed by basic findings.
Get more powerful insights in minutes with Cresta AI Analyst: a natural-language AI helper that analyzes your conversations and answers your questions with explanations and evidence.
Cresta Outcome Insights quantifies findings in terms of real business results like sales, customer retention, and case resolution, so you can understand what really matters.
Cresta Opera is an intuitive no-code workflow builder for analytics categories, detection rules, and bespoke generative AI models to track agent & customer behaviors–not just keywords.
Opera empowers your analytics leaders to build precision detection, tracking and alerting–fast.