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AI
Tech powers hospitality CS, but humans drive the guest experience
Joshua Viner of TravelAI on how AI is transforming hospitality, but human oversight is essential for memorable service.
Inside the human-first AI adoption trend, prioritizing people and psychological safety over tech
Alicia Picard of Connext advocates for a "fail forward" culture to foster innovation and psychological safety in AI adoption.
As AI hype wanes, substance beats showmanship as experts demand measurable impact
Mike Haylon, GM of Asana's AI Studio, discusses practical AI deployment over hype, focusing on real-world value and ROI.
Klarna's AI experiment hits limits, reverts to human-first workflows as a path to future automation
Klarna is scaling back its AI-first customer service strategy, acknowledging the need for human interaction to maintain service quality.
Hooters launches internal AI culture ally called Owlbert in pursuit of 'guest-obsessed' experiences
HOA Brands, parent company of Hooters, launches Owlbert, an AI tool, to reinforce culture and improve employee engagement.
Salesforce debuts Tableau Next, pitched as ‘the world’s first agentic analytics platform’
Salesforce unveils Tableau Next, calling it “the world’s first agentic analytics platform”
CISO warns AI requires a new type of defense to keep customers safe
Jeremy Dodson, CISO at NextLink Labs, advocates for a proactive cybersecurity approach to AI threats, and adopting an attacker mindset.
OpenAI eyes $3 billion Windsurf acquisition to prove AI coding dominance
OpenAI is in advanced talks to acquire Windsurf, an AI-powered coding tool, for approximately $3 billion.
As consumers demand better AI answers to life's hardest questions, Content Legal delivers
Contend Legal uses AI to provide accessible, real-time legal help for individuals facing issues like unfair firings and workplace discrimination.
OpenAI's GPT-4.1: boosted performance and slashed pricing
OpenAI unveils GPT-4.1, offering three variations tailored for different business needs with boosted processing capabilities and competitive pricing.
Flush with cash, OpenAI plans open-source release to court cost-conscious devs
OpenAI plans to release a new open-source large language model, its first since GPT-2.
Open Deep Search challenges AI giants with open-source innovation
Sentient Foundation releases Open Deep Search (ODS), an open-source AI framework rivaling proprietary solutions like Perplexity and ChatGPT Search.