News
CS/CX
Report says Florida's Medicaid hotline fails Spanish speakers, despite $12M investment
UnidosUS reports a multi-year operational breakdown in Florida's Medicaid hotline, affecting Spanish-speaking callers.
New Zealand raises consumer care standards for utility companies as costs climb
New Zealand's Electricity Authority mandates new Consumer Care Obligations for power companies, focusing on clear communication and fair fees.
Social Security's tech overhaul risks worsening customer service amid staff cuts
Social Security faces a customer service crisis as AARP reports a decline linked to staff reductions and office closures.