News
Retail
eBay bets on AI overhaul to reclaim e-commerce relevance, targeting niche strengths
In an effort to reclaim relevance through providing modern CX, eBay introduced a new AI buyer-focused shopping agent for personalized product discovery.
How rushed AI adoption and implementation can backfire on enterprises requiring CX precision
Brad Meiller of Spectrum Brands discusses the importance of well-planned AI implementation, and maintaining human empathy in customer interactions.
If conversational consumerism is the future, are retailers prepared?
OpenAI introduces enhanced shopping features in ChatGPT. Are brands prepared?
Tariff pressures may offer a rare breakout moment for retailers to better connect with consumers
Tim Zawislack, retail expert and ex-CDO at Conair, says brands heavily reliant on Chinese manufacturing face challenges in passing costs to giant retailers.
How Amazon’s data moat is shaping the future of online shopping and search
Ben Watson of 9Bar Commerce Consultancy: Amazon now redirects search results to external websites, aiming to diversify search experiences and gather new data.