News
Travel and Hospitality
Airbnb's AI CS push aims to rebuild trust amid travel industry shifts
Airbnb deploys AI customer service agent in the U.S., reducing the need for human agents by 15%.
Newark's air traffic crisis exposes urgent need for U.S. aviation overhaul
A major aircraft tracking failure at Newark Liberty International Airport highlights the urgent need for an overhaul of the U.S. aviation infrastructure.
Facing turbulence, American Airlines goes all in on premium passenger loyalty
American Airlines is focusing on its AAdvantage loyalty program and premium cabins as it faces macroeconomic headwinds.
Hotel loyalty programs surge as travelers seek value in uncertain economy
* Hotel loyalty program membership in the U.S. increased sharply in 2024, reaching over 675 million members, according to research from CBRE.
Air New Zealand profits millions from COVID-era unclaimed travel credits
Air New Zealand expects millions in travel credits to go unclaimed, boosting its earnings amid lower profit projections.
Leaked memo reveals American Airlines' plan to address flyers' biggest pain points
According to a widely-reported leaked memo, American Airlines plans to address CS issues starting June 9.