YOUR OLD QUALITY MANAGEMENT TOOL CALLED. IT’S READY FOR RETIREMENT.
Why stick with outdated tech when you can upgrade to a smarter, faster solution? Cresta Quality Management beats legacy providers with
precision auto-scoring on criteria that really matter
SEE WHY BUSINESSES CHOOSE CRESTA AS THEIR AI ANALYTICS PARTNER OF CHOICE
No matter how good or bad your scoring is, if you’re scoring the wrong things, your quality program will be ineffective.
Cresta’s industry-unique Outcome Insights correlates agent behavior and process to real results like sales, resolution and satisfaction, so you can see–and score–the things that truly drive results.
Traditional QM platforms focus too much on keyword scoring, often punishing agents for saying the right thing in the wrong way.
With Cresta’s unique Generative AI tools, you can train custom models to track agent behavior, not just keywords, for more accurate and realistic auto-scoring.
First-generation QM platforms fall down on transcribing business or domain-specific words with reliable accuracy.
Cresta builds bespoke transcription models for every customer, tailored to your business-specific terminology and trained on your real-world audio data. The result is industry-leading accuracy, and auto-scoring that you can trust.
