Cresta + Genesys
Fueling the future of the modern contact center
Genesys and Cresta come together as innovative leaders to deliver powerful real-time intelligence in the contact center
State-of-the-art AI
Omnichannel
Real-time
Compatible UI
Augment & automate
Connect Cresta seamlessly with Genesys platforms and scale with a turn-key, painless setup resulting in the most advanced, dynamic omnichannel experience available.
Boost revenue
Improve sales conversion rates and average order value through real-time assistance and coaching – helping sales-focused teams master the art of selling.
Drive robust QA
Managers no longer need to spend hours manually evaluating conversations. Cresta offers managers visibility into every conversation and tools that accelerate coaching and QA by as much as 4x.
Accelerate ramp
Help new agents ramp faster, reducing new hire ramp time by as much as 50% through the use of real-time coaching and efficiency tools including auto note taking & summarization.
Turn insights into action
Surface real-time customer and market insights and turn them into action with Genesys’ customer interaction data and Cresta’s Insights platform.
Immediate results
No matter the use case: care, sales retention, working remote or in office, Genesys + Cresta combined, makes businesses radically more productive to help sales and services teams unlock their full potential.
“There is a shift in the industry toward embracing the strategic value employees play in the customer experience…When AI enables real-time conversational insights and personalized coaching, we begin to see the vast potential in enhancing the relationship between contact center agents and customers.”
Olivier Jouve, EVP and General Manager, Genesys Cloud
FOR AGENTS
Make agents more efficient and effective during every conversation through real-time behavioral coaching, in-session assistance, and automation.
FOR MANAGERS
Enhance team and individual effectiveness through visibility into agent performance with a suite of advanced AI-powered tools to accelerate coaching, auto QA, and performance management.
FOR LEADERS
Advanced, unsupervised learning to unlock trends & insights from every customer conversation, helping businesses make more informed strategic decisions.
Use Cresta right inside the Genesys platform or side-by-side
Genesys’ Customer Experience platform with Cresta’s real-time intelligence creates a rich ecosystem that drives exceptional customer and employee experience
