Reimagining Post-Call Through the Power of AI
Why do enterprise businesses need a generative AI-powered post-call solution? We explain why - and...
Most companies sample just a portion of customer conversations. The lack of visibility into what is actually happening makes it difficult, if not impossible, to bridge the performance gap between best and worst agents.
Cresta Post-Call automation helps contact centers be more effective by providing managers and supervisors with insights to identify and prioritize the key behaviors that drive successful business outcomes, along with the ability to ensure consistency by automatically reviewing agent adherence to behaviors in every conversation.
Cresta post-call analysis identifies and measures the key behaviors that drive better outcomes.
Batch and real-time processing of conversations
A large telco business reduced new hire ramp time by 2 weeks
Global hospitality brand realized 2X improvement in conversion rate by identifying what causes performance gaps and personalizing coaching
Large retailer realizing 100% QA Coverage by automatically evaluating every conversation for adherence
Makes it easy for customers to create powerful AI-based coaching and monitoring through a simple no-code interface.
We customize our speech recognition models to accurately detect your business’ unique language and phrasing.
Supports live coaching and rapid response to out of compliance instances.
Our custom AI models can accurately detect call reasons, unique behaviors, custom attributes, and key moments that are important to your business
Why do enterprise businesses need a generative AI-powered post-call solution? We explain why - and...