Cut Costs, Not Quality with Cresta AI Agent – Read the post

  • Products
    Back
    PLATFORM
    AI Platform
    Cresta is the enterprise-grade Gen AI platform built for the contact center and trained on your data.
    • Cresta Opera
    • Integrations
    • Responsible AI
    PRODUCTS
    AI Agent
    Cut costs, not quality, with human-centric AI agents you can trust
    Agent Assist
    Harness real-time generative AI to empower agents with unmatched precision and impactful guidance.
    • Knowledge Assist
    • Auto-Summarization
    Conversation
    Intelligence
    Discover and reinforce the true drivers of contact center performance.
    • Cresta Insights
    • Cresta Coach
    • Cresta Quality Management
    • Cresta AI Analyst
  • Solutions
    Back
    USE CASES
    Sales
    Discover and reinforce behaviors that accelerate revenue growth
    Customer Care
    Deliver brand-defining CX at a lower cost per contact
    Retention
    Transform churn risks into
 lifelong promoters
    Collections
    Accelerate collections while minimizing compliance risk
    INDUSTRIES
    Airlines
    Automotive
    Finance
    Insurance
    Retail
    Telecommunications
    Travel & Hospitality

    Why Transcription Performance Is Holding Back Your AI Strategy

    LEARN MORE
  • Customers
    Back
    Customer Stories
    Learn how Cresta is delivering lasting value for our customers.
    • CarMax
    • Oportun
    • Brinks Home
    • Snap Finance
    • Vivint
    • Cox Communications
    • Holiday Inn
    • A Top Telecom
    • View all case studies

    Our Own Zero to One: Lessons Learned in Building The Brinks Home AI Agent

    LEARN MORE
  • Resources
    Back
    Resources Library
    • Webinars
    • Ebooks
    • Reports
    • Solution Briefs
    • Data Sheets
    • Videos
    • Infographics
    • Media Coverage
    • Press Releases
    Blog
    Industry News
    Help Center
    Solution Bundles

    AI Maturity Blueprint: A Practical Guide to Scaling AI Adoption in the Contact Center

    LEARN MORE
  • Company
    Back
    About Cresta
    Careers
    Trust
    Customers
    Partners

    We’re Going Global! Cresta Expands to APAC and EMEA

    READ THE POST
Request a demo
Request a demo
  • Press Releases

Tiger Global Backs Cresta as Company Value Quadruples

Tiger Global Leads Series C, Genesys, Five9, J.P. Morgan and Zoom Join the Investment Round.

Tiger Global Leads Series C, Genesys, Five9, J.P. Morgan and Zoom Join the Investment Round.

San Francisco, CA – March 17, 2022 – Cresta, the leader in real-time intelligence for contact centers, today announced the closing of its $80 million Series C financing round, giving the company a $1.6 billion post-money valuation, quadrupling its value in a year. Over the past year, Cresta has tripled its revenue and delivered a Net Revenue Retention (NRR) of 210%.

The round was led by Tiger Global, with Genesys, Five9, J.P. Morgan, CarMax and Zoom also investing, demonstrating their belief that Cresta can help deliver superior customer experiences. Previous investors Sequoia Capital, Greylock Partners, Andreessen Horowitz, and Porsche also participated.

“We are honored to welcome lead investor Tiger Global and industry leaders Genesys, Five9, J.P. Morgan, Zoom and CarMax,” said Cresta CEO and Co-Founder, Zayd Enam. “The contact center is the front door of your business. One conversation can make or break your brand,” continued Enam. “Those conversations are the critical untapped resource across all contact centers. Cresta unlocks that resource, turning insights into actions enabling agents and managers to improve customer experience across their entire organization in real-time.”

Cresta has been recognized as a leader in Artificial Intelligence and winner of the CX Award for Most Innovative Product and Intelligent Applications Top 40 award. Cresta also recently welcomed Ping Wu, the co-founder of Google Contact Center AI, as its Vice-President of Engineering and Product.

Contact centers are embracing AI as they seek to improve every customer interaction. Customers using Cresta see an increased CSAT on average by 15%, reduced ramp time by 3X, and agents saving 3-5 hours in repetitive tasks every week.

Cresta provides three solutions for contact centers.

  • Cresta for Agents – Cresta Agent Assist takes the best practices of top performers and amplifies those across the entire team with real-time, AI-driven assistance and coaching. This includes identifying emotion, hints, smart responses, knowledge base look-ups and automatic note taking.
  • Cresta for Managers – Cresta Director provides managers with unprecedented real-time visibility of agent performance and behavior. This includes alerting as well as enabling real-time online coaching and workflow optimization, which are critical to help work-from-home (WFH) agents improve their customer interactions.
  • Cresta for Business – Cresta Insights delivers executive-level customer and agent insights on overall contact center interactions and performance, identifying hot topics, sentiment, and competitive issues at scale, enabling a smarter and more responsive customer experience.

Investment Quotes

Tiger Global: “At Tiger Global, we back bold entrepreneurs with market-leading products. Zayd and the Cresta team have proven they’re the winner in this category. With Cresta, brands can both improve front-line customer experience and deliver real-time insights to management so they can set strategy and drive better outcomes. Cresta’s AI expertise and proven real-time offerings differentiate them from all others in the market.” said Tiger Global Management Partner, John Curtius.

Genesys: “There is a shift in the industry toward embracing the strategic value employees play in the customer experience,” said Olivier Jouve, executive vice president and general manager of Genesys Cloud. “When AI enables real-time conversational insights and personalized coaching, we begin to see the vast potential in enhancing the relationship between contact center agents and customers. Our investment in a leader like Cresta exhibits our commitment to a growing ecosystem of companies with a shared vision for improving the experiences for all.”

Five9: “Five9 is committed to investing in AI and automation solutions that help optimize customer engagements whether through self-service or through assisting live agents,” said Rowan Trollope, CEO, Five9. “This means investing in our own AI and Automation platform and portfolio and working with partners like Cresta who want to build on top of our platform to bring additional use cases to customers. Together this allows us to up-level the overall customer and employee experience.”

Customer Quotes

Cresta has seen tremendous customer adoption over the past year.

CarMax: “CarMax has built a world-class omnichannel experience for our customers, and our contact centers play a vital role in delivering that experience. We believe Cresta has developed best-in-class technology in this space and are excited to partner with them as a customer and investor going forward.”
Terence Rasmussen, AVP of Corporate and Business Development, CarMax

Blue Nile: “Cresta was a real game changer for us, very differentiated to anything else that we had seen on the market. It delivered better customer satisfaction, more purchases, higher conversion, and more sales bonuses.”
Michael Hopkins, Senior Vice-President, Sales and Service

Holiday Inn Vacation Club: “Cresta’s real-time coaching has been a game changer. Having the new technology has allowed us to cut down on call times & really be there for the customer. The manager-facing solution has been invaluable.”
Crissa Graham, Director of Marketing, Holiday Inn Club Vacations

ABOUT CRESTA
Cresta makes every customer interaction excellent. Cresta turns real-time intelligence into real-time action to make the contact center smarter – and every agent and manager more productive.  Powering customer experiences for companies like CarMax, Blue Nile, Earthlink, and Porsche, Cresta is real-time AI for the real world.

For more information, please visit: https://cresta.com.

Follow our blog and connect with us on LinkedIn and Twitter.

MEDIA CONTACT

[email protected]

March 17, 2022

100 South Murphy Ave Ste 300
Sunnyvale, California 94086

Karl-Liebknecht-Str. 29A
10178 Berlin, Germany

100 King Street West
1 First Canadian Place, Suite 6200
Toronto ON M5X 1E8

Info
  • AI Platform
  • Customers
  • Resources
  • Partners
  • Trust
  • About
  • Careers
  • Blog
  • Support
  • Contact Us
Follow us
  • LinkedIn
  • YouTube
  • Twitter

Newsletter

Subscribe for the latest news & updates

© 2025 Cresta

  • Terms of Service
  • Privacy Policy
  • Employee Privacy Notice
  • Privacy Settings