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Enterprise solution bundles

Solution Packaging

table

Agent Assistance
Smart Compose & Suggestions check check check check
Real-time Assistance: Hints check check check check check
Real-time Assistance: Checklists check check check check
Real-time Assistance: Guided Workflows check check check check
Auto Summarization check1 check check check1 check1 check check
Auto Notetaking (Entity Recog. & Extraction) check check check check check
Generative Knowledge Assist & KB Search check check check check check
Raise Hand + Live Assist check check check
Assistance Insights check check check check check

Quality Management & Coaching
Conversation Library & Search check check check check check check check
Live Conversation Monitoring check check check check check
Performance Insights check check check check check check
Coaching Plans & Recommendations check check check check check check
Automated & Manual Quality Management check check check check check check

Insights & Trends
Customer Insights check check check check check check
Conversation Sentiment and Emotion check check check check check check
Outcome Insights check check check check check check
Topic Discovery check check check check check check
Trends & Anomalies check check check check check check

Platform
CCaaS Platform Integration check check check check check check check
Real-Time Processing and Transcription check check check check check check
PII Redaction check check check check check check check
Opera: Self-Service AI Workflow Builder check check check check check check check
Opera: Generative AI Intents check check check check check check
Pre-built AI Behavior Model check check check check check check
Bespoke AI Behavior Model (4 Behaviors) check check check check check check
Webhooks & Metadata Workflows check check check check check check check
Real-time SaaS App Integrations check check check check check check

 

Virtual Agent 
Solution Packaging

table

Platform
SaaS App Integration
(Personalization from Customer Record / Workflow Automation Based on Conversation Entities)		 check
Real-Time Processing and Transcription check
PII Redaction check
Major CCaaS Platform Integration check

Virtual Agents
Conversation Analysis / Design from human agent conversations with AI-powered analytics check
Bot Analytics & Reporting check

* – Add-on
1 – End-of-call chat summarization is only available for LivePerson and Twilio Flex (Q3). Batch chat summarization is available for all platforms