Enterprise solution bundles
Solution Packaging
Agent Assistance | |||||||
Smart Compose & Suggestions | |||||||
Real-time Assistance: Hints | |||||||
Real-time Assistance: Checklists | |||||||
Real-time Assistance: Guided Workflows | |||||||
Auto Summarization | |||||||
Auto Notetaking (Entity Recog. & Extraction) | |||||||
Generative Knowledge Assist & KB Search | |||||||
Raise Hand + Live Assist | |||||||
Assistance Insights |
Quality Management & Coaching | |||||||
Conversation Library & Search | |||||||
Live Conversation Monitoring | |||||||
Performance Insights | |||||||
Coaching Plans & Recommendations | |||||||
Automated & Manual Quality Management |
Insights & Trends | |||||||
Customer Insights | |||||||
Conversation Sentiment and Emotion | |||||||
Outcome Insights | |||||||
Topic Discovery | |||||||
Trends & Anomalies |
Platform | |||||||
CCaaS Platform Integration | |||||||
Real-Time Processing and Transcription | |||||||
PII Redaction | |||||||
Opera: Self-Service AI Workflow Builder | |||||||
Opera: Generative AI Intents | |||||||
Pre-built AI Behavior Model | |||||||
Bespoke AI Behavior Model (4 Behaviors) | |||||||
Webhooks & Metadata Workflows | |||||||
Real-time SaaS App Integrations |
Virtual Agent
Solution Packaging
Platform | |
SaaS App Integration (Personalization from Customer Record / Workflow Automation Based on Conversation Entities) |
|
Real-Time Processing and Transcription | |
PII Redaction | |
Major CCaaS Platform Integration |
Virtual Agents | |
Conversation Analysis / Design from human agent conversations with AI-powered analytics | |
Bot Analytics & Reporting |
* – Add-on
1 – End-of-call chat summarization is only available for LivePerson and Twilio Flex (Q3). Batch chat summarization is available for all platforms