Cresta was named a Leader in The Forrester Wave: Conversation Intelligence in the Contact Center, Q2 2025 – Access the report!

  • Products
    Back
    PLATFORM
    AI Platform
    Cresta is the enterprise-grade Gen AI platform built for the contact center and trained on your data.
    • Cresta Opera
    • Integrations
    • Responsible AI
    PRODUCTS
    AI Agent
    Cut costs, not quality, with human-centric AI agents you can trust
    Agent Assist
    Harness real-time generative AI to empower agents with unmatched precision and impactful guidance.
    • Knowledge Assist
    • Auto-Summarization
    Conversation
    Intelligence
    Discover and reinforce the true drivers of contact center performance.
    • Cresta Insights
    • Cresta Coach
    • Cresta Quality Management
    • Cresta AI Analyst
  • Solutions
    Back
    USE CASES
    Sales
    Discover and reinforce behaviors that accelerate revenue growth
    Customer Care
    Deliver brand-defining CX at a lower cost per contact
    Retention
    Transform churn risks into
 lifelong promoters
    Collections
    Accelerate collections while minimizing compliance risk
    INDUSTRIES
    Airlines
    Automotive
    Finance
    Insurance
    Retail
    Telecommunications
    Travel & Hospitality

    Cresta’s AI Agent is Omnichannel: Seamless Conversations, Anytime, Anywhere

    LEARN MORE
  • Customers
    Back
    Customer Stories
    Learn how Cresta is delivering lasting value for our customers.
    • CarMax
    • Oportun
    • Brinks Home
    • Snap Finance
    • Vivint
    • Cox Communications
    • Holiday Inn
    • A Top Telecom
    • View all case studies

    Our Own Zero to One: Lessons Learned in Building The Brinks Home AI Agent

    LEARN MORE
  • Resources
    Back
    Resources Library
    • Webinars
    • Ebooks
    • Reports
    • Solution Briefs
    • Data Sheets
    • Videos
    • Infographics
    • Media Coverage
    • Press Releases
    Blog
    Industry News
    Help Center
    Solution Bundles

    AI Maturity Blueprint: A Practical Guide to Scaling AI Adoption in the Contact Center

    LEARN MORE
  • Company
    Back
    About Cresta
    Careers
    Trust
    Customers
    Partners

    Cresta Named a Leader and “…a Force To Be Reckoned With” in The Forrester Wave™: Conversation Intelligence Solutions for Contact Centers, Q2 2025

    READ THE POST
Request a demo
Request a demo

Mid-market solution bundles

table

AI Agent Assistance
Smart Compose & Suggestions check
Real-time Coaching & Assistance: Hints check check
Real-time Coaching & Assistance: Checklists check
Auto Summarization check1 check check check check check
Auto Notetaking (Entity Recognition & Extraction) check check
Self-Serve Guided Workflows check check
Knowledge Base & Guided Workflows Search check check
Knowledge Assist (Generative) check check
Performance, Coaching, QA
Observability: Post Call Monitoring check check check check check check
Observability: Live Conversation Monitoring check check check check
Coaching Plans & Scorecards check check check check
Performance Insights check check check check
Assistance Insights check check
QA Workflows & Auto QA check check check check
Raise Hand + Live Assist (Voice Only) check
Insights and Trends
Customer Insights check check check check
Conversation Sentiment and Emotion check check check check
Outcome Insights check check check check
Topic Discovery check check check check
Trends & Anomalies check check check check
Platform
Bespoke Custom AI Behavior Model (4 Behaviors) check check check check
Pre-built Custom AI Behavior Model check check check check
Self-Service AI Rule Builder (Opera) check check check check
Personalization from Customer Record / Workflow Automation Based on Conversation Entities check check check check
Real-Time Processing and Transcription check check check check
PII Redaction check check check check check check
Major CCaaS Platform Integration check check check check check check
Platform Add-on Options (Additional Charges Apply)
Multi-Language Support check check check check check check
Additional Bespoke Custom AI Behaviors (4) check check check check check check
Additional Integration (CRM, CCaaS, etc) check check check check check check

* – Add-on
1 – Only available on Five9
2 – Chat only available for LivePerson (Q4 FY24) and Five9 (Q1 FY25)

100 South Murphy Ave Ste 300
Sunnyvale, California 94086

Karl-Liebknecht-Str. 29A
10178 Berlin, Germany

100 King Street West
1 First Canadian Place, Suite 6200
Toronto ON M5X 1E8

Info
  • AI Platform
  • Customers
  • Resources
  • Partners
  • Trust
  • About
  • Careers
  • Blog
  • Support
  • Contact Us
Follow us
  • LinkedIn
  • YouTube
  • Twitter

Newsletter

Subscribe for the latest news & updates

© 2025 Cresta

  • Terms of Service
  • Privacy Policy
  • Employee Privacy Notice
  • Privacy Settings