The logo of Cresta.ai, the AI powered sales team coach

PRESS

Cresta Listed in Forrester's Now Tech: Conversation Intelligence, Q2 2021 Report

Cresta Listed in Forrester's Now Tech: Conversation Intelligence, Q2 2021 Report

Cresta has been listed as a leading provider in Forrester’s “Now Tech: Conversation Intelligence, Q2 2021” report. This is further validation of Cresta’s mission to make business radically more productive by using Expertise AI to help sales and service teams unlock their full potential.

Cresta is bringing together world-renowned AI thought-leaders, engineers, and investors to create market-ready AI solutions capable of transforming sales and service productivity in weeks. Cresta has driven hundreds of millions of dollars in incremental revenue for its clients and is backed by world-class investors including Sequoia Capital, Andreessen Horowitz, and Greylock Partners.

Why Read This Report

You can use conversation intelligence to deliver customer experience (CX) insights at scale, improve CX behaviors at scale, and accelerate your revenue engine. But to realize these benefits, you’ll first have to select from a diverse set of vendors that vary by size, functionality, geography, and vertical market focus. Technology and CX professionals should use this report to understand the value they can expect from a conversation intelligence provider and to select one based on size and functionality.

Read the full article.

In the News

Cresta Welcomes Google Contact Center AI Co-Founder As Marke...

Cresta recognized in Forrester’s New Tech: Conversation Inte...

Building ML to Make Humans More Effective

From the blog

Close the Retention Performance Gap with Real...

Our performance gap analysis of almost 20,000 conversations from a Fortune...

2021's Top 5 Contact Center Agent Swear Words...

Unsurprisingly, these are three utterances that were completely absent from...

The 4 “Magic” Behaviors that Close Sales Perf...

We’ve identified a surprising gap in sales performance. We analyzed 340,000...