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Cresta is the enterprise-grade Gen AI platform built for the contact center and trained on your data.

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Cut costs, not quality, with human-centric AI agents you can trust

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Harness real-time generative AI to empower agents with unmatched precision and impactful guidance.

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Discover and reinforce the true drivers of contact center performance.

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Discover and reinforce behaviors that accelerate revenue growth

Customer Care

Deliver brand-defining CX at a lower cost per contact

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Transform churn risks into  lifelong promoters

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Accelerate collections while minimizing compliance risk

INDUSTRIES

Airlines

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Retail

Telecommunications

Travel & Hospitality

Cresta’s AI Agent is Omnichannel: Seamless Conversations, Anytime, Anywhere

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CarMax

Oportun

Brinks Home

Snap Finance

Vivint

Cox Communications

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A Top Telecom

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Our Own Zero to One: Lessons Learned in Building The Brinks Home AI Agent

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AI Maturity Blueprint: A Practical Guide to Scaling AI Adoption in the Contact Center

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Cresta Named a Leader and “…a Force To Be Reckoned With” in The Forrester Wave™: Conversation Intelligence Solutions for Contact Centers, Q2 2025

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Reports Library

Private: Cresta named a Leader in The Forrester Wave™: Real-Time Revenue Execution Platforms, Q2 2024

Cresta has been named a Leader in The Forrester Wave™: Real-Time Revenue Execution Platforms, Q2...

Blog

How to turn great customer service into sales opportunities with generative AI

Download our new ebook to learn how to turn great customer service in the contact...

Blog

Cresta named to the Forbes AI 50 List of Top Artificial Intelligence Companies of 2024

Learn why Cresta has been recognized for the 3rd time on the Forbes AI 50...

Cresta’s AI Agent is Omnichannel: Seamless Conversations, Anytime, Anywhere

Our Own Zero to One: Lessons Learned in Building The Brinks Home AI Agent

AI Maturity Blueprint: A Practical Guide to Scaling AI Adoption in the Contact Center

Cresta Named a Leader and “…a Force To Be Reckoned With” in The Forrester Wave™: Conversation Intelligence Solutions for Contact Centers, Q2 2025

Private: Cresta named a Leader in The Forrester Wave™: Real-Time Revenue Execution Platforms, Q2 2024

How to turn great customer service into sales opportunities with generative AI

Cresta named to the Forbes AI 50 List of Top Artificial Intelligence Companies of 2024