Dive into the world of Responsible AI with Cresta, where cutting-edge technology meets ethical innovation. In this engaging webinar, Cresta’s co-founder and chief technology officer Tim Shi, alongside Jessica Stallings, Product Marketing Manager, will guide you through Cresta’s commitment to responsible and ethical generative AI.
Discover how Cresta addresses the complexities of generative AI, particularly in the sensitive domain of customer conversations. Our experts will shed light on the strategies we employ to ensure fairness, transparency, privacy, quality, and risk mitigation throughout the development and deployment phases. As a trusted technology partner, Cresta is dedicated to navigating the ethical landscape of AI, ensuring its positive impact on the world's leading contact centers.
Don't miss this opportunity to gain insights into Cresta’s dedication into responsible AI practices that drive the world's leading contact centers. Join us and explore the responsible side of AI that empowers the customer experience and its pivotal role in shaping the future of customer interactions.

As this fast-growing fintech scales, Propel turned to Cresta to handle rising service volume, improve efficiency, and keep people at the center of every interaction.

United Airlines has built a powerful insights-to-action engine that extends well beyond the contact center. Learn how the airline leverages conversation insights to drive real-time event and policy response, identify data-driven changes to key products and policies, and optimize core digital experiences.

Automation is scaling fast and supervisors need a new way to guide both human and AI agents with confidence. Cresta’s Agent Operations Center brings every live conversation into one unified command center, giving teams the real-time visibility, context, and support tools they need to manage a hybrid workforce effectively.