Navigating responsible AI: A deep dive into Cresta's approach
Dive into the world of Responsible AI with Cresta, where cutting-edge technology meets ethical innovation. In this engaging webinar, Cresta’s co-founder and chief technology officer Tim Shi, alongside Jessica Stallings, Product Marketing Manager, will guide you through Cresta’s commitment to responsible and ethical generative AI.
Discover how Cresta addresses the complexities of generative AI, particularly in the sensitive domain of customer conversations. Our experts will shed light on the strategies we employ to ensure fairness, transparency, privacy, quality, and risk mitigation throughout the development and deployment phases. As a trusted technology partner, Cresta is dedicated to navigating the ethical landscape of AI, ensuring its positive impact on the world's leading contact centers.
Don't miss this opportunity to gain insights into Cresta’s dedication into responsible AI practices that drive the world's leading contact centers. Join us and explore the responsible side of AI that empowers the customer experience and its pivotal role in shaping the future of customer interactions.
Speakers
View more resources
Fireside Chat: How CX Leaders Turn AI Hype into Reality
Join this session to see how CX leaders cut through the noise, align on priorities, and build data-driven AI roadmaps.
Windstar Cruises + Cresta: Scaling a High-Touch Guest Experience with AI
Delivering a luxury, guest-first experience at scale isn’t easy, especially when every interaction needs to feel personal. See how Windstar Cruises uses Cresta to support agents in real time, unlock insights from every conversation, and elevate the contact center experience. By leveraging AI across chat and voice, Windstar is able to contain 70% of chats, increase conversion, and analyze 100% of interactions, giving agents the confidence and context to act as true travel advisors. The result: faster answers, more personalized service, and a more data-driven approach to delivering exceptional guest experiences.
United Airlines + Cresta: Helping Customer Experience Take Flight
Delivering exceptional customer experiences at global scale requires more than data, it requires action. See how United Airlines uses Cresta to transform contact center conversations into real-time guidance, helping agents respond with confidence, consistency, and speed. By unlocking insights from every interaction, United empowers teams to elevate service quality, improve operational efficiency, and create better experiences for millions of travelers.