Reimagine coaching and QA with Cresta's cutting-edge generative AI
Layering Cresta within your existing contact center infrastructure is not just a game-changer—it's a paradigm shift. In this webinar, we'll explore how Cresta is not only transforming agent coaching and QA, but also reshaping the contact center landscape as a whole with generative AI at the core of innovations that allow leaders to harness actionable insights, streamline operations, and drive growth.
In this must-attend event, we'll tour Cresta’s innovative post-call features helping drive agent coaching & QA, including the latest enhancements to Outcome Insights and Cresta Opera. To provide insight into Cresta’s transformative impact on coaching & QA operations for clients, we will be joined by David Sauer, from Vivint—a heavy Cresta Opera user (and an opera singer to boot).
Don't miss this opportunity to learn how Cresta’s Post-Call solution can put you at the forefront of the contact center revolution. Join us to see the latest AI-driven innovations and uncover what they could mean for your organization. Reserve your spot today!
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Propel Holdings transforms customer experience with Cresta’s AI platform
As this fast-growing fintech scales, Propel turned to Cresta to handle rising service volume, improve efficiency, and keep people at the center of every interaction.
The Untapped Power of Conversations: Turning Hidden Insights into Enterprise Impact
United Airlines has built a powerful insights-to-action engine that extends well beyond the contact center. Learn how the airline leverages conversation insights to drive real-time event and policy response, identify data-driven changes to key products and policies, and optimize core digital experiences.
Introducing the Agent Operations Center
Automation is scaling fast and supervisors need a new way to guide both human and AI agents with confidence. Cresta’s Agent Operations Center brings every live conversation into one unified command center, giving teams the real-time visibility, context, and support tools they need to manage a hybrid workforce effectively.