Building the Foundation for Contact Center Agent Success with AI
As the driving force behind your customer experience (CX) operations, contact center agents play a crucial role in shaping long-term business success. Dive into the transformative impact of artificial intelligence (AI) in the contact center as it lays the foundation for outstanding employee experiences (EX) and, consequently, unparalleled CX.
Uncover key tactics to enhance your contact center's efficiency in this comprehensive Frost & Sullivan whitepaper:
- EX Excellence: Learn why prioritizing employee experience is the new frontier for contact center leaders, surpassing even customer experience.
- GenAI Revolution: Explore how Generative AI (GenAI) is transforming coaching, providing real-time insights and post-call analytics for superior agent performance.
- Real Results: Discover how Cox Communications achieved a 20-30% boost in revenue per chat session and reduced agent turnover using AI-driven strategies.
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How Cresta AI Analyst helps FinServ leaders manage regulatory change
Customer experience in Financial Services is complex, to say the least. Regulations change with the stroke of a pen, and your business needs to stay compliant and keep your customers informed. This video shows how Cresta AI Analyst helps FinServ leaders keep up with this rapidly-shifting landscape.
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From Metrics to Meaning: Insights from the 2025 Benchmarking Study
Join us to gain a clear view of where contact center excellence is heading, and how to position your organization at the forefront of this transformation.
Cresta Launches Automated AI Agent Testing: Closing the Trust Gap in Enterprise AI
With the launch of its Automated AI Agent Testing suite, the company introduces a way to use AI to test AI, giving enterprises the assurance that every AI agent released is accurate, compliant, and production-ready.