Building the Foundation for Contact Center Agent Success with AI
As the driving force behind your customer experience (CX) operations, contact center agents play a crucial role in shaping long-term business success. Dive into the transformative impact of artificial intelligence (AI) in the contact center as it lays the foundation for outstanding employee experiences (EX) and, consequently, unparalleled CX.
Uncover key tactics to enhance your contact center's efficiency in this comprehensive Frost & Sullivan whitepaper:
- EX Excellence: Learn why prioritizing employee experience is the new frontier for contact center leaders, surpassing even customer experience.
- GenAI Revolution: Explore how Generative AI (GenAI) is transforming coaching, providing real-time insights and post-call analytics for superior agent performance.
- Real Results: Discover how Cox Communications achieved a 20-30% boost in revenue per chat session and reduced agent turnover using AI-driven strategies.
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AI Workflows for Healthcare
See how Cresta customers use AI-driven workflows to help agents navigate a conversation with confidence, ensuring every compliance requirement when a Medicare-eligible member calls to explore plan options.
AI Workflows for Travel
See how Cresta customers use AI-driven workflows to help agents address an immediate concern, anticipate a customer's needs and proactively elevate a customer's experience when a flight is delayed.
Beyond the '0' Button: Building AI Agents That Customers Love
Join Cassie Kozyrkov, Google’s former Chief Decision Scientist, and Cresta for a candid conversation on what it takes to build AI that’s trusted, helpful, and enterprise-ready.