Building the Foundation for Contact Center Agent Success with AI
As the driving force behind your customer experience (CX) operations, contact center agents play a crucial role in shaping long-term business success. Dive into the transformative impact of artificial intelligence (AI) in the contact center as it lays the foundation for outstanding employee experiences (EX) and, consequently, unparalleled CX.
Uncover key tactics to enhance your contact center's efficiency in this comprehensive Frost & Sullivan whitepaper:
- EX Excellence: Learn why prioritizing employee experience is the new frontier for contact center leaders, surpassing even customer experience.
- GenAI Revolution: Explore how Generative AI (GenAI) is transforming coaching, providing real-time insights and post-call analytics for superior agent performance.
- Real Results: Discover how Cox Communications achieved a 20-30% boost in revenue per chat session and reduced agent turnover using AI-driven strategies.
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Alaska Airlines + Cresta: Service at a New Altitude
Learn how Alaska Airlines uses Cresta to understand why guests are contacting them in real time, equip agents with just-in-time knowledge, and reduce friction across the travel experience,all while delivering fast, caring service at scale.
Propel Holdings transforms customer experience with Cresta’s AI platform
As this fast-growing fintech scales, Propel turned to Cresta to handle rising service volume, improve efficiency, and keep people at the center of every interaction.
The Untapped Power of Conversations: Turning Hidden Insights into Enterprise Impact
United Airlines has built a powerful insights-to-action engine that extends well beyond the contact center. Learn how the airline leverages conversation insights to drive real-time event and policy response, identify data-driven changes to key products and policies, and optimize core digital experiences.