Compliance at Scale: How Collections Teams Can Navigate a Complex Regulatory Landscape
In this ebook, we outline the macro trends affecting the collections industry today and the key strategies that collections contact centers should be looking to deploy to stay ahead amid these seismic shifts. Generative AI plays a critical role in supporting collections teams as they navigate this environment, enabling better compliance and enhanced performance despite the external factors at play.
Topics include:
- Trends in the Collections industry
- The regulatory landscape in Collections
- The role of Generative AI in compliance
- Generative AI-supported best practices for Collections Contact Centers
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AI Workflows for Healthcare
See how Cresta customers use AI-driven workflows to help agents navigate a conversation with confidence, ensuring every compliance requirement when a Medicare-eligible member calls to explore plan options.
AI Workflows for Travel
See how Cresta customers use AI-driven workflows to help agents address an immediate concern, anticipate a customer's needs and proactively elevate a customer's experience when a flight is delayed.
Beyond the '0' Button: Building AI Agents That Customers Love
Join Cassie Kozyrkov, Google’s former Chief Decision Scientist, and Cresta for a candid conversation on what it takes to build AI that’s trusted, helpful, and enterprise-ready.